ADP is hiring an Client Service & Product Support Consultant
Do you love problem solving?
Thrive on providing exceptional service?
Like a fast paced and collaborative work environment?
If so, this may be the opportunity for you. Read on and decide for yourself.
In this pivotal role, you will serve as the primary point of contact for our clients-resolving issues, answering questions, providing hands-on assistance, and training users on ADP's cutting-edge technology. You'll oversee a dedicated portfolio of clients, taking ownership of the business performance metrics tied to their success. Your expertise will be essential in training clients on their newly launched tax credit programs, ensuring they are fully prepared to maximize the benefits of the WOTC program. You'll collaborate closely with clients to develop tailored strategies and solutions that optimize their tax credit opportunities. By delivering exceptional service and proactive support, you'll help maintain ADP's reputation as a trusted partner and drive outstanding client satisfaction.
While your primary focus will remain assisting clients with the Work Opportunity Tax Credit, no two days will be the same. You'll encounter a variety of questions and provide tailored solutions to meet each client's needs. The dynamic nature of this role keeps things engaging, and our industry-leading training will equip you for success.
To excel in this position, you naturally build strong relationships with clients, earning their trust through professionalism and clear communication-both over the phone and in writing. Your ability to convey information simply and effectively leads to high client satisfaction scores you can be proud of. You thrive in a fast-paced environment and enjoy a workplace culture that balances hard work with fun. Here, you'll not only build a rewarding career but also lasting friendships within an inclusive company.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client\Services\Videos
What you'll do:
What you can expect on a typical day:
Client Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn . You will continually upgrade your knowledge and skills on tax credits, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of inbound inquiries. Daily phone time may increase during peak seasons, like at the close of the tax year.
Consultative Approach . Proactively reach out to assigned client base to discuss program performance and best practices.
TO SUCCEED IN THIS ROLE:
Minimum of one to two year's experience in an account management position or a related role.
Strong written and verbal communication skills
Ability to prioritize client requests and speak with executives at client organizations
Effective speaking and presentation skills in both small and large group settings
A college degree is great but not required. What's more important is having the skills to do the job.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Tax credit experience
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
