INFORMATION TECHNOLOGY TECHNICIAN II (ENTERPRISE GIS DIVISION)
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INFORMATION TECHNOLOGY TECHNICIAN II (ENTERPRISE GIS DIVISION)
Salary
$39,237.00 - $60,587.00 Annually
Location
Michigan, MI
Job Type
Certified-Regular Civil Service
Job Number
2025115115102TFTSTT
Department
Dept of Innovation & Tech
Opening Date
10/24/2025
Bargaining Unit
7100-Senior Accountants Analysts and Appraisers As
Max Number of Applicants
75
Description
Benefits
Questions
Description
INFORMATION TECHNOLOGY TECHNICIAN II (ENTERPRISE GIS DIVISION)
The Enterprise GIS Team within the Department of Innovation and Technology
exists to serve City of Detroit residents by leveraging geospatial technology and data to empower effective city operations, informed decision making, awareness, and innovation. We believe in an open, inclusive, and local approach that is responsive to the needs of our partner departments and city residents.
The selected candidate will serve on the Enterprise GIS Team and be trained to function as a Reality Capture Technician. The primary duty is to operate a vehicle outfitted with Mobile Mapping equipment (such as panoramic cameras and LiDAR) to capture geospatial data on every street in Detroit. The technician is expected to capture quality data to specification, demonstrate commitment to safety, ensure positive public interactions as a visible representative of the city, and may coordinate vehicle and equipment maintenance among other duties.
The Information Technology Technician II is an intermediate level paraprofessional located in the Department of Innovation and Technology that supports or assists other Department of Innovation and Technology and City personnel who design, operate, and use automatic data processing systems applications and products. As an Information Technology Technician II, the supervisor, higher-grade Information Technology Technicians, higher-grade information technology professionals or other designated employee may provide standing instructions on recurring assignments by indicating what is to be done, applicable policies and procedures to follow, quality and quantity of work expected, deadlines, and priority of assignments. In general, Information Technology Technicians perform four major functions: install and maintain hardware and software systems; maintain and repair equipment; set-up computer security measures; and troubleshoot and offer technical support. The work performed by an Information Technology Technician II primarily involves providing services or assistance to one or a mix of functional areas typically identified as security, network, systems, storage/backup, mobility, and desktop support. Information Technology Technician II assists Information Technology Specialists in collecting, organizing, and maintaining computer program documentation and manuals. As directed, Information Technology Technicians code programs, create flowcharts and diagrams, and perform other similar duties.
Examples of Duties
Assists with oversight of the daily performance of computer systems
Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation
Performs other computer system support such as data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness
Enters commands and observes system functioning to verify correct operations and detect errors
Understands and utilizes cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers
Reviews property ownership data, including deeds, tax rolls, etc.
Provides assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System
Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software
Installs and performs repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities
Performs backup/recovery procedures on a daily basis
Orders and inventories spare parts, including stripping surplus equipment for usable parts
Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems
Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels
Trains users to use new or modified equipment
Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements
Performs special projects and other duties as assigned
Minimum Qualifications
Education
For all Information Technology Technicians, it is a requirement to have completed High School graduation or General Educational Development (GED) certificate. It is preferred that the high school coursework include some basic information technology related classes, such as basic computer skills, software packages, business applications, or other technology related coursework. An Associate's Degree or technical training in computer science, information systems, programming, systems analysis, or a related field is preferred.
Experience: Technology Technicians must demonstrate proficiency with integrated word processing and spreadsheet functions.
Information Technology Technician II - at least one (1) year of experience
License / Certificates: Some positions may require certification in specific hardware, software, or other technology related matters.
Equivalency: Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
BACKGROUND AND OTHER CHECKS
Applicants may be subject to background, criminal, and credit checks.
PROBATIONARY PERIOD
Individuals appointed to a position in this class will be required to serve a probationary period of six months with the possibility of a six-month extension for a total of twelve months. If promoted to a position in this class, an individual will be required to serve a probationary period of six months.
Performance will be carefully evaluated during the probationary period. Continued employment in this class will be contingent upon successful completion of the probationary period and meeting all of the performance expectation requirements.
Some positions may require certification in specific hardware, software, or other technology related matters.
GEOSPATIAL INFORMATION SYSTEMS
Assists team with the preparation of maps, field applications and geo-databases
Compiles, evaluates, modifies, and analyzes data to support preparation of web-based mapping applications
Performs quality control and processing of remote sensed data
Familiarity with the Detroit landscape preferred
Valid State of Michigan Driver's License preferred
PUBLIC SAFETY DIVISION
Automotive electrical experience preferred
CLIENT SERVICES
IT service desk experience preferred
Active Directory experience preferred
NOTE:CJIS - CRIMINAL JUSTICE INFORMATION SYSTEMS CLEARANCE REQUIRED
PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
Supplemental Information
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 - 15 points
Detroit Residency Credit: 15 points
LRD: 02/11/2025
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
INSURANCE
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
Sick Leave
Vacation
Holidays
OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
Completion of thirty (30) years of service;
At age sixty (60) if you have at least ten (10) years of service, or
At age sixty-five (65) with eight (8) years of service.
In the event of disability, other eligibility rules apply);
An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
01
Do you possess a valid State of Michigan Driver's License?
Yes
No
02
Please indicate your highest level of education completed
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
03
Please indicate your years of experience using information technology, desktop tools, business applications, and/or systems analysis.
AT LEAST 1 YEAR
2 TO 4 YEARS
5 TO 7 YEARS
8 OR MORE YEARS
Required Question
Employer
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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