Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, located in Ashburn, VA. This announcement will be open for 5 business days. Responsibilities In this Information Technology position, you will manage and maintain a standardized and secure macOS environment through system imaging, patching, security hardening, and automation using tools like Jamf Pro, Microsoft Intune, Azure Active Directory, on-premises Active Directory, and scripting languages while collaborating with cross-functional teams to ensure seamless integration of macOS within the enterprise environment and contributing to the creation and maintenance of end-user documentation. This position starts at a salary of $101,401.00 (GS-12, Step 1) to $131,826.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties include: Providing on-site and remote technical support for all Apple Laptops and Workstations, addressing support requests using strong macOS technical skills to diagnose and resolve hardware, software, and network connectivity issues, ensuring minimal disruption to end-users. Supporting common macOS applications such as, but not limited to, Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro), Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), and web browsers (Safari, Chrome, Edge). Administering and maintaining the organization's macOS environment, including system imaging, patching, certificate management, and Active Directory authentication. Implement and enforce macOS cybersecurity hardening guidelines to ensure the security and integrity of all systems. Ensuring compliance with organizational standards and security policies using terminal commands and scripting languages (e.g., Bash, AppleScript) to automate repetitive tasks, streamline system administration processes, and improve overall efficiency. Communicating and collaborating with cross-functional teams, including cybersecurity, Windows desktop management, and field support, to ensure seamless integration of macOS within the enterprise environment. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. Qualifications Basic Requirement: Individuals qualifying based of experience must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience. Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing technical support and troubleshooting for Apple laptops and workstations, including diagnosing and resolving hardware, software, and network connectivity issues to minimize disruption to end-users. Assisting with the administration and maintenance of macOS systems, including system imaging, patching, certificate management, and Active Directory authentication, while ensuring compliance with organizational standards and security policies. Utilizing scripting languages (e.g., Bash, AppleScript) and terminal commands to automate routine tasks and improve system administration processes. Applying basic cybersecurity principles and guidelines to macOS systems, including implementing security controls and monitoring system logs to ensure the confidentiality, integrity, and availability of data and systems. Communicating effectively with stakeholders at all levels, including creating and maintaining end-user documentation such as FAQs, how-to guides, and troubleshooting articles to assist users in resolving common issues independently. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/30/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional Information Motor Vehicle Operation: You must possess a valid state driver's license at the time of appointment. On Call: This position may require the incumbent to be on call 24 hours per day, seven days per week. Overtime: This position may require uncontrollable, unscheduled overtime in excess of the 40-hour work week. Physical Demands: This position involves periods of standing, crawling, walking, bending, stooping, and reaching to access and install computer equipment. You may be required to lift and transport computer equipment weighing up to 30 pounds. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement. Veterans Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link. Peace Corps and VISTA Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance. Other miscellaneous hiring authorities
