Desktop Support Specialist Associate

University of Michigan • Ann Arbor, MI • 4d ago

Apply Now

How to Apply

A cover letter in the PDF format is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to this position.

Job Summary

Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate. MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.

You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices. Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.

You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends. You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.

If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.

Who We Are

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information please visit our website:https://its.umich.edu/about. MiWorkspace is a campus wide service providing desktop support to faculty and staff in both academic and administrative departments. Please visit our website for more information: https://its.umich.edu/miworkspace

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off

A retirement plan that provides two-for-one matching contributions

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

Maternity and Parental Leaves

Vision and Dental Insurance

Responsibilities*

Provide technical support and service restoration, in-person or remotely via phone/chat

Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.

Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations

Maintain accurate asset management records

Required Qualifications*

Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience

Minimum 1 year working in a role providing end user technical support

Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)

Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration

Excellent customer service skills.

Ability to deliver clear messaging to a variety of audiences/skill levels.

Physical Demands/Work Environment

You will work primarily on-site on the Ann Arbor campus with some hybrid opportunities

Occasionally work during non-business hours and on weekends, or participation in on-call rotation may be required

Travel to locations on and off campus and move throughout various buildings to provide support and deliver/retrieve computer hardware and parts is required

The ability to move boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings while using proper safety techniques and equipment

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270213

Working Title

Desktop Support Specialist Associate

Job Title

Desktop Support Spec Assoc

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Its Us

Department

ITS SS MiWorkspace

Posting Begin/End Date

10/24/2025 - 11/07/2025

Salary

$49,000.00 - $51,000.00

Career Interest

Information Technology

Apply Now

Similar Jobs

Retail Sales Representative

Acosta Group • Ann Arbor, MI • 25min ago

Retail & Hospitality

Retail Sales Representative General Information Company: CRO-US Location: ANN ARBOR, Michigan, 48105 Ref #: 115437 Function: Merchandising Employment Duration: Part-time Description and Requirements The Retail Sales Repr...

25min ago

Go to Apply

Account Manager

AVI-SPL • Wixom, MI • 2h ago

Management & Administrative

Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the la...

2h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Livonia, MI • 2h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

2h ago

Go to Apply

Entry Level Recruiter/Sales Trainee - Ann Arbor, MI

Aerotek • Ann Arbor, MI • 2h ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

2h ago

Go to Apply

2026 ITA Construction Manager Intern

Amazon • Milan, MI • 7h ago

Trucking & Construction

Description During your internship period as a Construction/Pre-Construction Program Manager Intern, you will be working with and learning side by side from Amazon's customer obsessed leaders in construction. In this rol...

7h ago

Go to Apply

Mechanical Engineer II

ROUSH • Livonia, MI • 7h ago

IT & Engineering

At Roush, we fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, proto@type, and manufacturing ser...

7h ago

Go to Apply

Catering Sales

Slows Bar BQ • Ann Arbor, MI • 8h ago

Retail & Hospitality

Slows Bar BQ is seeking an experienced Catering Sales And Events Manager. This position is primarily a sales position, but will also be involved in managing events and training event staff. Sales will involve fielding bo...

8h ago

Go to Apply

Assembler

LOC Performance Products, Inc • Plymouth, MI • 8h ago

Manufacturing & Warehouse

American Rheinmetall provides full services for complex mechanical products, fabricated structures and systems that range from complete design services to proto@type manufacturing, testing, production launch, full rate p...

8h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Ann Arbor, MI • 8h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

8h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Garden City, MI • 8h ago

Management & Administrative

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.