Access Optimization Analyst I

Cleveland Clinic • Cleveland, OH • 3d ago

**This position is for candidates currently residing in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As an Access Optimization Analyst, you will support the Epic Cadence application, specifically the Epic template build, by testing new implementation and enhanced application requests, You will also process change request tickets and routine maintenance requests, support the change request process to the enterprise-wide Epic IT systems, coordinate efforts with others to ensure small to medium size requests are completed, follow accepted standards to provide the best possible access process, and support integrating new physician practices into front end Epic systems.

This is a remote position. Training is held on-site at Cleveland Clinic Administration Campus for a two-week period. A caregiver in this position works 8:00am to 5:00pm from Monda through Friday. Some flexibility may be needed with start times as early as 7:00am and ending at 4:00pm.

A caregiver who excels in this role will:

Analyze, create and maintain SER Masterfile provider records to meet standards of meaningful use.

Build, create, maintain and oversee Epic scheduling template build.

Create change request tickets, ensure completeness of data and maintain current documentation.

Evaluate change request tickets against established operational and scheduling standards and in the @context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling.

Monitor the change request ticket from submittal through testing, validation, and implementation.

Verify accuracy of questionnaire and/or decision tree flow after implemented change.

Assist with the analysis and building of visit @types, panels, provider and resource pools.

Provide input for updating existing Epic workflows or capturing data for new Epic workflows.

Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education.

Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues.

Model outstanding customer service behavior, including timely and effective follow-up with customers.

Support physician practice integration into front-end Epic systems including discovery.

Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.

Provide critical thinking for the execution of patient access operations.

Support managers and leaders to fulfill the role of change sponsor.

Provide direct support to front-line managers and supervisors as they help direct reports through change transitions.

Minimum qualifications for the ideal future caregiver include:

High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center)/two years of experience supporting and optimizing Epic applications OR Associate's Degree and one year of experience

Solid understanding of workflows in the ambulatory environment

Experience and comfort working at all levels of a healthcare organization

Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio

Demonstrated leadership, team, organizational, and problem-solving skills

Preferred qualifications for the ideal future caregiver include:

Associate's Degree

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $25.13

Maximum hourly: $38.33

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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