Back to Jobs search

Technical Service Desk Analyst I

Banner Health • Colorado, Colorado • 4d ago

Department Name:

IT Service Delivery

Work Shift:

Evening

Job Category:

Information Technology

Estimated Pay Range:

$23.16 - $34.74 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Our IT Service Desk Department provides 1st level technical support via telephone, chat and a self-service portal for all computer break/fix and request issues. As an Technical Service Desk Analyst I you will be responsible for answering calls and chats regarding break/fix issues and requests. You will have the opportunity to thrive in a high call volume environment, demonstrating your exceptional communication skills and teamwork abilities.

The Technical Service Desk Analyst I is operated 24/7/365. Employees are expected to work 40 hours weekly on 1st, 2nd, or 3rd shift, and holiday shifts, as needed. New hires will be on day shift for training (typically for 6-8 weeks), after which a more permanent schedule will be determined based on real time call demand. Schedules are reviewed annually to align with call demand. . An ideal candidate would possess strong knowledge as normally obtained through the completion of a Bachelor's Degree with 2+ years of experience in a technology support role. Candidate must demonstrate general knowledge of information

technology and healthcare. Candidate should have strong communication and presentation skills to engage technical and non-technical audiences. As well as the ability to communicate and interact across facilities and at various levels. This is a remote position only if you live in the following states: AZ, CA, CO, NE, NV, or WY.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.

CORE FUNCTIONS

Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.

Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.

Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.

Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue @context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.

Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.

Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge in a similar role is required.

Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFFERED QUALIFICATIONS

Knowledge of Information Technology in a fast-paced environment is preferred.

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

2026-02-19

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Similar Jobs

2025-26 Registered Behavioral Technician-Integrated Services

Poudre School Distri • Fort Collins, CO • 3h ago

Management & Administrative

Please apply directly on our job board via the external link provided. Applications submitted through Connecting CO will not be reviewed. Apply directly through our job board here: [ https://psdschools.schoolspring.com/?...

3h ago

Go to Apply

Customer Experience (CX) Staff Data Scientist

Travelers Insurance Company • Denver, CO • 4h ago

Management & Administrative

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the...

4h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Fort Collins, CO • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Firestone, CO • 4h ago

Management & Administrative

4h ago

Go to Apply

Alternate Fuels Terminal Manager

Olgoonik • Colorado Springs, CO • 4h ago

Management & Administrative

Olgoonik is an Equal Opportunity Employer Overview: The Fuels Operations Supervisor/Expediter/ATM handles scheduling and disposition of material, communicate with travel personnel, vendors, and others to facilitate the m...

4h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Denver, CO • 4h ago

Management & Administrative

4h ago

Go to Apply

Logistics Analyst

Serco • Fort Carson, CO • 4h ago

Management & Administrative

Position Description If you enjoy working on high profile and challenging engineering projects supporting the US Army, Serco has a great opportunity for you! The Logistics Analyst will be part of a dynamic team at our Fo...

4h ago

Go to Apply

Software Engineering Manager

Meta • Denver, CO • 5h ago

Management & Administrative

Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connec...

5h ago

Go to Apply

Field Operations Manager - Fleet Services

Ryder System • Denver, CO • 7h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary With a focus on the Truck Maintenance facilities and processes, the F...

7h ago

Go to Apply

Senior Manager Project Management, Marketing Operations PMO

Lumen • Denver, CO • 7h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.