[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: https://mtstatejobs.taleo.net/careersection/200/jobsearch.ftl?lang=en MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: Responsiveness Respect Integrity Excellence Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: Work/life balance with hybrid schedules or partial telework may be available within the state of Montana. 38 paid days off a year including vacation, sick leave and holidays. Military leave: You'll get up to 15 days of military leave with full pay. Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Clickhereto learn more. Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! Career progression, training opportunities and room for professional growth. State employee discounts at various businesses across the state. This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) JOB DUTIES: As a Business Analyst, you will: Collaborate with stakeholders to identify, define, and document business requirements for IT system enhancements, business process redesign, current business application enhancement, or current business problems/issue resolution. Conduct detailed tests of IT system functions. Develop, document, and execute test plans to ensure that business requirements have been satisfied. Work with developers and subject matter experts to create and maintain high quality documentation and training materials. Provide system and procedural training to a variety of internal and external customers. Provide back-up assistance for a variety of functions within the bureau during high volume periods, includes answering customer calls and/or responding to complaints. KNOWLEDGE, SKILLS AND ABILITIES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of Unemployment Insurance (preferably Contributions/Tax) is required Extensive experience with MUSE and UI eServices for Employers is highly desired Ability to conceptualize fundamental user interface issues and assess the level of congruence between user requirements and application package capabilities General understanding of business information system fundamentals including theories, principles and practices of information system development, enhancement and maintenance, including best practices in system analysis, design, testing and documentation techniques. Ability to provide high quality customer service to both internal and external stakeholders Skill and experience with best practices for training/mentoring a variety of staff with diverse knowledge/skill levels Excellent written and verbal communication skills Ability to work independently as well as with a team with high organizational and time management standards. MINIMUM QUALIFICATIONS Candidates with a strong mix of the attributes listed in the above Knowledge, Skills and Abilities (KSAs) in the fields of business administration, customer support services, information technology, computer science or other related fields are desired. Candidates may demonstrate competency in the KSAs through at least five years' directly related experience, formal education (including certificates, credentials, or degree-based programs), or a combination of both. Candidates should clearly describe how their experience and education meet the identified KSAs and provide examples in their cover letter that demonstrate their qualifications. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents. Required application materials: Cover Letter- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications. * Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Must be able to pass an federal background check Title: Business Analyst Location: Helena Requisition ID: 25142501
