Location: New York City, NY (Manhattan office)
The Corporate Hospitality and Operations Manager is accountable for the delivery of a suite of Workplace Solutions services, while supporting the strategy of the business. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. This role manages the related people teams and operating budgets as well as vendors and other business partner relationships. The Manager ensures high service delivery that aligns with and responds to the North America Workplace and Canada leadership strategic direction and vision, and that it meets or exceeds appropriate customer service level requirements
Key Responsibilities:
Coordination with building management for daily operations, sustainability goals, and capital projects
Oversees Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility
Implementing strategic service model options to ensure consistency across existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy and continuing evolution
Ensures the delivery of services is in line with new predefined standards proactively adapting its changing needs of our digital and mobile workforce and environment
Establishes new service standards and enforce policies, ensuring appropriate corporate control and local business relevance
Develops comprehensive metrics collection and reporting processes to support evolving business needs.
Plans, manages and accounts for Workplace service delivery and operating budgets within the areas of responsibility
Manages key relationships with external service providers and vendors
Manages key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities
Seeks sponsorship and support for program objectives and outcomes, and collaborate with stakeholders
Develops annual operating budgets, approve and monitor budget expenditures, prepare budget revisions, provide interim status reports on all accounts and oversee proposals to gain additional funding
Provides leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)
Supervises individuals/team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management
Responsible for stakeholder management among constituents
Maintains staffing plan inline with service delivery expectations
Job Requirements:
Ability to travel between multiple locations in New York Metro (NY and NJ)
Basic Qualifications:
Minimum of 7 years' experience supervising and/or managing a team in a hospitality and/or customer service delivery role
Preferred Skills:
Experience managing cross-functional teams
Experience interacting with building management of a Class A building.
Experience supervising large teams of 20+
Experience managing facilities & maintenance in a luxury property or high touch corporate environment.
Experience in project management or capital projects.
Ability to laisse with all levels from analyst to executive
Ability to assist with venture & acquisition onboarding duties.
Crisis management and business continuity experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $94,400 to $224,600
Cleveland $87,400 to $179,700
Colorado $94,400 to $194,100
District of Columbia $100,500 to $206,700
Illinois $87,400 to $194,100
Maryland $94,400 to $194,100
Massachusetts $94,400 to $206,700
Minnesota $94,400 to $194,100
New York/New Jersey $87,400 to $224,600
Washington $100,500 to $206,700
Requesting an Accommodation
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We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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