Market Leader - Parma, OH

FOLLETT HIGHER EDUCATION GROUP, INC • Cleveland, OH • 14h ago

Back Market Leader

25-30478

Parma, Ohio, United States Apply Apply for this job now! Apply Overview Target Annualized Salary: $75k - $85k Job Description Position Overview As a Market Leader, you will lead and inspire store leaders and teams within a specific geographic market to consistently deliver operational excellence in sales growth, talent development, campus relations, and customer service. You will inspire and lead change management and provide clear direction to maintain alignment with strategic direction, motivate and empower store teams through strong collaborative communication, drive accountability, and demonstrate leadership in hiring, training, developing, and retaining team members while consistently elevating the retail shopping experience. Through your expertise and influence, you will establish, interface, and enhance campus relations, effectively communicate Follett priorities and guiding principles, achieve budgets and financial goals, cultivate and support the highest level of customer service, prepare and execute store operating plans, timely and efficiently oversee the delivery of student course materials, provide best in class General Merchandise presentations, direct consistent Follett accounts receivable processes and procedures, as well as engage in supporting store operational functions across all locations within the geographic market. You will consistently exemplify Follett Values - We Are One Team, We Do What's Right, We Innovate & Create, We Own The Results, We Put People First, We Stand For Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Consistently deliver exceptional results through business insight and operational expertise within a specific geographic market, including: Lead ongoing in-person and virtual store visits within an assigned market. Regularly review market/store financial reporting and initiate plans and actions to drive future results. Partner with store leaders to plan and implement effective sales events such as Back to School, Gameday, Homecoming, etc. Champion effective execution of standard operational procedures, programs, and initiatives. Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution. Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners. Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets. Successfully partner with ACCESS leaders to drive new ACCESS business and effectively support and grow existing business. Responsible for leading in-store course materials activities across the market in collaboration with course materials leadership. Ensure that all operational back-office functions are completed in accordance with company directives, policies, and procedures, including: Preparation and follow-up on Accounts Receivables, Account Invoices, Chargebacks, and coordination of Stock Shipments. Responsible for meeting annual shrink budget. Talent Management: Champion full cycle talent management for all stores, including: Active recruitment, training, coaching, and talent development. Exemplifies market-wide culture of continuous performance feedback and effective, periodic performance evaluations. Maintain succession plan/talent pipeline with a strategy to develop an internal bench of candidates and cultivates external pool of key talent. Develop cross-functional teams of engaged team members to execute standards and drive business results. Cultivate and maintains a culture of accountability. Campus Relation

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