Customer Service Rep

ThyssenKrupp OnlineMetals, LLC • Northwood, OH • 14h ago

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years. Your responsibilities Job Summary Provides customer service and sales support to the supplier base and internal company end-users.Job Description Customer Service Representative Paying $20 per hour on 2nd shift Location: Northwood, OH Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, detail-oriented environment? Join our dynamic team at TKMNA. We're seeking a driven Customer Service Representative to be the frontline liaison between our customers and internal teams, ensuring seamless communication and outstanding service. Key Responsibilities

Provide responsive customer service via phone and email regarding material availability and order status.

Coordinate issue resolution by collaborating with internal departments including contract administration, purchasing, finance, and plant operations.

Meet and monitor internal sales goals related to order fulfillment and customer satisfaction.

Create, update, and maintain reports on customer issues, order activity, and sales performance.

Perform order entry and prepare quotes as needed or assigned.

Uphold and exemplify TKMNA's Employee Attributes and Competencies.

Minimum Requirements

High school diploma or equivalent

2+ years of customer service experience

Proficient computer skills beyond the basic level

Exceptional attention to detail

Strong communication and problem-solving skills

Customer-first mindset with a willingness to go the extra mile

Self-motivated, dependable, and goal-oriented

Flexible schedule with availability for overtime

Preferred Qualifications

College degree

Experience in the metals industry, particularly in management, customer service, sales, or purchasing

Why Join Us? At TKMNA, we don't just deliver materials-we deliver trust, precision, and performance. You'll be part of a team that values integrity, innovation, and continuous improvement. If you're ready to elevate your career in a high-impact role, we'd love to hear from you. The above is intended to describe the general content of and requirement for the perform

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