Customer Service Representative

Backyard Products • Monroe, MI • 13h ago

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With more than 4 million shed and playsets sold since 1975, and with
over 30 Branches across the United States we make America's backyard
a destination they love, and we truly love what we do! When you work
at Backyard Products, you are surrounded by the industry's brightest
and most creative individuals. Our collaborative environment ensures
extraordinary results both inhouse and in our customers backyards.











We are looking for a dynamic Customer Service Representative to
join our Call Center Team at our **Manufacturing Operations
Headquarters located in Monroe, MI**. This is a full-time,
direct-hire opportunity with competitive compensation and benefits,
including medical, dental, vision, 401K, paid time off, Paid
Holidays, employee discounts and professional development assistance.
Corporate hours of operation are Monday through Friday 8 AM to 6 PM.
Schedule will vary and subject to change based on business needs.











As our Customer Service Representative, you will serve as a liaison
providing product/services information and resolving any emerging
issues that our customers' accounts might face with accuracy and
efficiency. This position plays an important role in fielding and
resolving calls on inquiries such as pricing and product assembly.











Key Responsibilities: (Other duties as assigned)



- Provide consumers and vendors with in-depth product knowledge and
ordering assistance
- Enter call notes on each consumer into Customer Service Software
- Follow up on inquiries in a timely manner, while communicating
within the team environment
- Resolve customer inquiries to reduce the number of returned
goods.
- Assist in Vendor Sales with Onsite Display models.









Required Education and Experience



- High School Diploma or GED
- 1-3 years of experience in a call center environment. Candidates
with extensive customer service experience combined with phone
experience will also be considered.
- Computer literacy in MS Office (Word, Excel, & Outlook)
- Salesforce (preferred)
- ERP system experience (currently utilizing Sage)
- Excellent Attendance

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