Customer Service Representative

Robert Half • Buffalo Grove, IL • 6h ago

Description We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.

Responsibilities:

Respond to inbound calls and address customer inquiries with professionalism and efficiency.

Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.

Handle email correspondence and maintain clear communication with customers.

Perform accurate data entry to update customer records and manage order information.

Process customer orders and ensure timely follow-up on requests.

Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.

Collaborate with team members to deliver seamless support and maintain high service standards.

Engage in outbound calls when necessary to address customer needs or follow up.

Maintain a thorough understanding of products and services to assist customers effectively.

Identify opportunities to improve customer satisfaction and streamline processes. Requirements - Previous customer service experience, preferably in a call center or similar setting.

Proficiency in Microsoft Excel, Microsoft Word, and Google Sheets.

Strong verbal and written communication skills for effective interaction with customers and team members.

Ability to handle inbound and outbound calls with professionalism and tact.

Experience with order entry and data management systems.

Attention to detail and accuracy in data entry tasks.

Capability to multitask and prioritize responsibilities in a dynamic environment.

Background in the print industry is a plus, but not required. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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