Sales Operations Manager

Frontdoor • United States, United States • 3w ago

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

The Sales Operations Manager plays a critical role in driving operational excellence across the New Home organization. This individual will lead initiatives to optimize sales processes and program results, manage sales technologies, and deliver strategic insights through data analysis. Additionally, they will support new home programs through data driven insights, reporting, and process improvements.

Core Responsibilities:

Process Optimization

Streamline and refine end-to-end sales processes to eliminate inefficiencies and bottlenecks.

Collaborate with cross-functional teams to implement best practices and continuous improvements.

Technology Management

Manage and refine sales tools and systems, including CRM platforms.

Ensure effective adoption and utilization of technology across the sales team.

Maintain data integrity within CRM and other sales tools.

Develop protocols for data governance, accuracy, and reporting.

Sales Planning & Forecasting

Partner with sales leadership on territory planning, capacity modeling, quota setting, and compensation design.

Build and refine forecasting models to support strategic decision-making and resource allocation.

Build and distribute registration, enrollment/sales, and retention reporting on a weekly and monthly distribution.

Analyze sales performance metrics and trends.

Deliver actionable insights and recommendations to improve sales effectiveness and productivity.

Enhance Productivity

Reduce administrative burden for sales teams through automation and streamlined workflows.

Support sales enablement initiatives and performance management tools.

Qualifications

Bachelor's degree in Business, Marketing, or related field (MBA preferred) or related work experience.

5+ years of experience in sales operations, program management, or related roles.

Strong proficiency in CRM systems (e.g., Salesforce), analytics tools, and Excel.

Proven ability to manage cross-functional projects and influence stakeholders.

Excellent communication, organizational, and problem-solving skills.

Preferred Skills

Experience in homebuilding, home warranties, real estate, or membership-based programs.

Familiarity with CRM platforms, cross departmental metrics, and builder engagement strategies.

Ability to translate data into strategic recommendations.

Other/State Specific

This role pays between $103,100 to $128,900,000 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2025-3880

Category Sales

Type Full Time

Company AHS American Home Shield Corp

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