Customer Service Representative

Robert Half • Bailey, CO • 2w ago

Description

We are looking for a Customer Service Representative to join our team in Bailey, Colorado. This is a position where you will play a key role in ensuring exceptional customer service by managing client interactions, scheduling appointments, and handling administrative tasks. The ideal candidate will be organized, proactive, and capable of effectively managing varying call volumes.

Responsibilities:

Respond to incoming calls and schedule appointments with customers in a timely manner.

Manage fluctuating call volumes, particularly during peak seasons, ensuring all inquiries are addressed efficiently.

Utilize scheduling software to book appointments and assign tasks to technicians based on availability.

Assist with invoicing tasks, ensuring accuracy and timely processing.

Handle outbound calls to coordinate with property management companies for job scheduling.

Follow up with customers to ensure their service agreements and maintenance plans are up to date.

Provide support in renewing contractor licenses and other administrative tasks as needed.

Build and maintain strong relationships with customers, ensuring a friendly and family-oriented experience.

Requirements

Proven customer service experience with a strong ability to communicate effectively and professionally.

Familiarity with scheduling tools and software is preferred.

Experience in dispatching is highly desirable.

Ability to work independently and take initiative to handle tasks without constant supervision.

Strong problem-solving skills and a proactive attitude toward finding solutions.

Comfortable handling both inbound and outbound calls, including follow-ups and appointment setting.

Detail-oriented with experience in preparing and managing customer invoices.

A team player who is adaptable and willing to take on additional projects as needed.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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