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Electronic Benefits Transfer Assistant

State of Indiana • Indianapolis, IN • 2d ago

Date Posted: Oct 21, 2025

Requisition ID: 466862

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration:

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division's overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview:

The Electronic Benefit Transfer Administrative Assistant is a key contributor to the DFR Central Office, ensuring smooth daily operations and providing essential support to both staff and clients. Your role involves managing the Help Desk inbox, responding to inquiries, and assisting Division of Family Resources (DFR) staff with EBT related inquiries. The assistant is responsible for preparing daily and monthly reports, processing correspondence, tracking client communications, and escalating policy-related questions when necessary. Additional duties include troubleshooting cardholder issues, researching account discrepancies, performing tasks within the EPPIC Admin Terminal, backing up the Program Manager, assisting with claim forms and Benefit Recovery.

The ideal candidate will have strong organizational skills, keen attention to detail, and a commitment to excellent service.

Salary Statement:

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

Develop specific service program guidelines, policy and procedures.

Interpret and implement legislation and regulations from department administration.

Develop proposals and statistical tools.

Perform analytical review and maintenance of service-specific data.

Participate in grant writing process.

Continually update knowledge of current trends within specific geographical area assigned.

Collaborate with program development staff, except in those situations where incumbent serves in both capacities.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

Thorough knowledge of the grants process including allocation, protocol, contracting and evaluation.

Specialized knowledge of the program area.

Expert knowledge of program-specific networks, terminology and concepts used in the field.

Specialized knowledge of departmental, divisional and unit policies and procedures.

Working knowledge of fiscal concepts.

Skill in interpersonal relationships, organizational methods, and managerial styles.

Ability to solve complex problems independently.

Ability to manage assigned work with minimum direction.

Effective communication skills.

Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 on election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

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