What you'll bring to the team
Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.
Key Objectives :
Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.
Essential Functions:
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
Maintain and improve the quality of the guest experience
Process all payments according to established hotel requirements
Provide information and assistance to all guests and visitors
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Assist guest services, safety services, housekeeping, and engineering team
Maintain confidentiality of all guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Qualifications & Experience
1 -3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.
Must be able to speak the English language clearly and fluently.
Preferred candidate will have the ability to speak Spanish fluently.
Provide excellent customer service and maintain a professional demeanour.
Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Physical Requirements
A. Sitting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
J. Wrist Deviation (Side to Side):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
B. Standing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
K. Hand/Wrist Repetitions (Up and Down):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
C. Walking
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
L. Reaching:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
D. Lifts and Carries: Frequency:
Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant
25 to 34 pounds None Occasionally Frequently Constant
35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant
75 to 100 pounds None Occasionally Frequently Constant
Over 100 pounds None Occasionally Frequently Constant
E. Lifts Overhead: Frequency:
Up to 10 pounds None Occasionally Frequently Constant
11 to 24 pounds None Occasionally Frequently Constant
25 to 34 pounds None Occasionally Frequently Constant
35 to 50 pounds None Occasionally Frequently Constant
51 to 74 pounds None Occasionally Frequently Constant
75 to 100 pounds None Occasionally Frequently Constant
Over 100 pounds None Occasionally Frequently Constant
F. Twisting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
M. Grasping:
Simple:
Firm: > 50 pounds
G. Bending:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
N. Manual Dexterity/Strength:
Gross motor, light-moderate strength
Gross motor, moderate - heavy strength
Fine motor, light-moderate strength
Fine motor, moderate - heavy strength
H. Squatting/Kneeling/Crawling/
Climbing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
O. Pushing:
None (0%)
Occasionally (1-33%) _ lbs
Frequently (34-66%) _ __lbs
Constantly (67-100%) _lbs
I. Pulling:
None (0%)
Occasionally (1-33%) _ lbs
Frequently (34-66%) _ _lbs
Constantly (67-100%) _lbs
Visual Requirements
Hearing
P. Visual Requirements:
Close eye work (small figures) 2. Color discrimination
Minimal color discrimination
Normal color discrimination
Other: Depth perception, distance vision, ability to focus.
Q. Hearing Requirements:
Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)
Working Conditions
R. Temperature:
Between 16 and 95 degrees
95 degrees
U. Driving:
None (0%)
Occasional (1-33%)
Frequent (34-66%)
Constant (67-100%)
S. Crawl Space/Cramped Position:
Exposed
Exposed 1-3 hours per day
Exposed 3-7 hours per day
Exposed > 7 hours per day
V. Noise (loud/repetitive,
None (0%)
Occasional (1-33%)
Frequent (34-66%)
Constant (67-100%)
T. Personal Protective Equipment (e.g. respiratory mask, etc.)
None (0%)
Occasional (1-33%)
Frequent (34-66%)
Constant (67-100%)
Other
W. Specify any other requirements or restrictions that should be considered .
Benefits
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com
Pay Range
USD $19.50/Hr.
Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10162/legoland-ca-hotel-front-desk-host--part-time/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-CA-Carlsbad
Job ID 2025-10162
Employment Type Part-Time
Offer/Contract Type At Will (US Only)
Location Name LEGOLAND California
Job Locations US-CA-Carlsbad
