Sales Support Representative- Industrial

Ferguson Enterprises, LLC. • Norfolk, VA • 1d ago

Job Posting:

A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.

Driven to excellence through team collaboration and problem solving, the Signature Hardware Customer Relations team is dedicated to people first. Our passion to provide our customers with the highest level of service drives our decisions, while the importance of creating a positive culture for our team directs our approach. We are advocates of autonomy and respect.

Schedule: Monday- Friday 8 am - 5 pm

Pay $18.71-29.92 based on experience

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.

Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Coordinate deliveries on behalf of customers.

Answer sales calls for general information, addressing and resolving customer concerns or questions.

Ability to effectively use customer relationship management (CRM) system and phone system.

May be responsible for providing driver duties and responsibilities ?

Qualifications

1-3 years of sales and/or customer service experience is preferred.

1-3 years of pump and fluid sealing knowledge preferred

Exhibit strong skills for sales, including the ability to upsell.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Ability to react well in a fast-paced environment & follow through on commitments.

Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

General digital literacy including Microsoft Office.

Ability to quickly learn product knowledge and processes.

Must be at least 18 years old.

Validstate issued license is required.

At Signature Hardware, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$18.71 - $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

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