Rooms Operations Manager

HEI Hotels & Resorts • Jersey City, NJ • 5h ago

About UsThe Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.OverviewEnsure that the guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.Essential Duties and Responsibilities- Assistant in the supervision of all Front Office Staff.- Assistant in development of Rooms Division budget and revenue forecasts.- Develop and implement controls for expense management.- Utilize labor management tools to schedule and control labor costs.- Assistant the Director of Front Office with Interviews, training & development, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.- Communicate both verbally and in writing to provide clear direction to staff.- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.- Ensure compliance of Rooms Standard Operating Procedures and Policies.- Comply with attendance rules and be available to work on a regular basis.- Perform any other job-related duties as assigned.- Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.- Assistant the Director of Housekeeping with the development of the housekeeping and laundry budget.- Develop and implement controls for expense management.- Conduct periodic inventory of guest supplies, small equipment and linen as required.- Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.- Assist the Director of Housekeeping with Interviews, training and development, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members- Evaluate condition of furniture, fixtures, decor, etc. \Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.- Ensure compliance of housekeeping and laundry standard operating procedures and policies.- Operate department pursuant to OSHA requirements and guidelines.- Comply with attendance rules and be available to work on a regular basis.- Perform any other job-related duties as assigned.Qualifications and Skills *- Minimum 2 years of room division

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