Dispatcher/customer Service Rep

Aston Carter • Bath, PA • 1d ago

Job Title: DispatcherJob Description

We are seeking a dedicated and organized Dispatcher to join our team. The successful candidate will provide exceptional service to our customers from the initial phone call through to the completion of the service call. You will maintain good communication and build strong relationships with our technicians through understanding and empathy.

Responsibilities

Receive incoming service requests for plumbing services.

Create and manage work orders.

Schedule service calls efficiently.

Review after-hours calls and schedule them appropriately.

Respond to online inquiries promptly.

Monitor the info email for service and other requests, directing them to the appropriate person.

Dispatch technicians, ensuring the right technician is assigned to the right job.

Perform follow-up calls as needed.

Distribute after-action items to the appropriate person, such as warranty calls or invoicing tasks.

Review and schedule both commercial and residential maintenance, ensuring commitments to customers are fulfilled.

Perform other duties as assigned by management.

Essential Skills

2+ years of experience in dispatch for a service-based company, preferably in trades.

Excellent customer service and phone skills.

Strong attention to detail.

Ability to multitask effectively.

Additional Skills & Qualifications

Positive communication skills with managers, coworkers, and customers.

Ability to maximize scheduling for customer satisfaction and company profitability.

Focus on the plumbing side of the business.

Work Environment

This position is on-site five days a week, with working hours from Monday to Friday, 7 AM to 4 PM. The role requires consistent communication and collaboration with team members to ensure smooth operations and customer satisfaction.

Job Type & Location

This is a Contract to Hire position based out of Bath, Pennsylvania.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bath,PA.

Application Deadline

This position is anticipated to close on Oct 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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