The Position
The Opportunity
The Operations Manager - Trailblazers will serve as a key connection node for the Population Health Center of Excellence (CoE), ensuring a unified voice and alignment across all internal and external engagements, as well as a dedicated program operations lead for Genentech's Trailblazers initiative, a flagship effort to advance population health efforts in priority markets.
Reporting directly to the Director, Delivery & Operations, this role will orchestrate and align Population Health CoE engagements, ensuring that internal and external touchpoints are coherent, strategically sound, and consistently reflect Genentech and Roche's Population Health and Population Science priorities. Additionally, this role will be responsible for managing (and standing up where needed) the operational infrastructure that ensures Trailblazers strategies, partnerships, and market activations are executed with rigor and accountability.
This position requires strong cross-functional coordination and judgement, project management skills and discipline, vendor oversight, and the ability to orchestrate high-impact engagements in a complex, matrixed environment. The ideal candidate will be a systems thinker, experienced in strategic planning, building impactful relationships, project management and orchestration, with a strong eye for quality, consistency, and enterprise-level impact.
Key Responsibilities
Engagement Planning & Orchestration
Lead the planning and execution of high-impact internal events and Trailblazers convenings (in-person and virtual), including agenda creation, material preparation, note-taking, action tracking, and integrating updates into enterprise communications.
Narrative & Messaging Alignment
Collaborate with Communications and functional partners to develop and maintain consistent Population Health and Population Science materials, ensuring high-quality framing, positioning, and presentation across all Trailblazers and CoE engagements, and supporting clear, timely communication of Trailblazers updates, progress, and lessons learned within Population Health and enterprise channels.
Trailblazers Program & Project Management
Provide end-to-end operations support for the Trailblazers initiative, including roadmap development, milestone tracking, resource planning, and project management to ensure timely delivery and measurable results.
Maintain and refine operations infrastructure, coordinate and track workstreams, serve as the primary point of contact for Trailblazers operations, and track peer activations and market trends to inform strategies.
Vendor & Partner Management
Manage multiple external vendors (consulting, analytics, communications, measurement) to ensure seamless execution of Trailblazers deliverables, aligning vendor outputs with project priorities and timelines, and monitoring performance and budgets for quality and compliance.
Coordination & Alignment Across CoE
Act as a coordination hub across Population Health functions to reduce duplication and reinforce coherence, ensuring CoE team readiness for key enterprise events, cross-functional forums, and industry-facing engagements in partnership with Business Operations, Medical Affairs, and External Affairs, and integrating Trailblazers milestones into CoE leadership reporting and governance with Delivery & Ops colleagues.
Measurement & Reporting
Partner with Measurement and DDA colleagues to define and track KPIs for Trailblazers and related engagements, providing updates to leadership on outcomes, progress, and lessons learned to support continuous improvement.
Who you are
Required Qualifications & Experience
Bachelor's degree in Business Administration, Operations, Public Health, or a related field.
7+ years of experience in engagements, communications, program or project management within healthcare, biopharma, public health, or nonprofit sectors.
Track record of working with senior executives with a "high touch" approach to inspire, influence, and deliver effectively.
Demonstrated success managing complex, multi-stakeholder (internal and external) initiatives and/or executive level engagements.
Strong vendor management experience, including contract oversight and budget tracking.
Deep understanding of strategic messaging, narrative coherence, and enterprise alignment.
Preferred Qualifications & Experience
Advanced degree (e.g., MPH, MBA, MPA, or related field).
Experience with population health or market activation programs.
Experience leading cross-functional teams without formal authority and orchestrating in a matrixed organizational @context.
Familiarity with compliance-sensitive operations and healthcare regulations.
Background in event planning and execution (virtual and in-person convenings)
Location and Travel Requirements
The position is located in South San Francisco. The position requires up to 30% time traveling.
The expected salary range for this position based on the primary location of South San Francisco, CA is $136,100 - 252,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)
Relocation benefits are not available for this job posting.
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants (https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform) .
