Representative, Customer Experience

Molina Healthcare • Texas, Texas • 2d ago

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

Conduct varies surveys related to health assessments and member/provider satisfaction.

Accurately document pertinent details related to Member or Provider inquiries.

Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.

Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

Able to proactively engage and collaborate with varies Internal/ External departments.

Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION :

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION :

Associate's Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

1-3 years

Preferred Systems Training:

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Kronos

Microsoft Teams

Video Conferencing

CVS Caremark

Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Similar Jobs

OAG (Internal) - Child Support | Child Support Officer IV | 26-0021 | OAG Employees Only

ATTORNEY GENERAL OF TEXAS • Austin, TX • 4min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053584 You may apply to the job directly through the...

4min ago

Go to Apply

OAG (Internal) - Child Support | Child Support Officer IV | 26-0073 | OAG Employees Only Revised 10/15/25

ATTORNEY GENERAL OF TEXAS • Fort Worth, TX • 6min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053603 You may apply to the job directly through the...

6min ago

Go to Apply

OAG (Internal) - Child Support Officer IV | 26-0077 | OAG Employees Only

ATTORNEY GENERAL OF TEXAS • Fort Worth, TX • 6min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053572 You may apply to the job directly through the...

6min ago

Go to Apply

OAG - Child Support | Office Supervisor (Program Supervisor II) | 26-0078

ATTORNEY GENERAL OF TEXAS • Fort Worth, TX • 6min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053592 You may apply to the job directly through the...

6min ago

Go to Apply

OAG - Child Support | Child Support Officer II | 26-0085

ATTORNEY GENERAL OF TEXAS • Forest Hill, TX • 6min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053593 You may apply to the job directly through the...

6min ago

Go to Apply

OAG (Internal) - Child Support | Child Support Officer IV | 26-0092 | OAG Employees Only

ATTORNEY GENERAL OF TEXAS • Dallas, TX • 7min ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053595 You may apply to the job directly through the...

7min ago

Go to Apply

CPC Processor Customer Support

Datavant • Austin, TX • 9min ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

9min ago

Go to Apply

Police Officer-RECRUITMENT/RELOCATION INCENTIVE AUTHORIZED

Veterans Affairs, Veterans Health Administration • Big Spring, TX • 56min ago

Management & Administrative

Summary This position will serve as a Police Officer at the West Texas VA Medical Center in Big Spring, Texas. The Police Officer will perform a full range of police duties by following and executing rules, regulations,...

56min ago

Go to Apply

Sales Account Manager

Beemac Logistics • Houston, TX • 2h ago

Management & Administrative

Beemac Logistics is looking to build our Salesforce! We need dynamic, competitive, and entrepreneurial minded individuals who are motivated by unlimited earning potential. This is a unique inside sales position with the...

2h ago

Go to Apply

Senior Account Manager

Cayuse Holdings • Austin, TX • 2h ago

Management & Administrative

Overview Hybrid in Olympia, WA The Work The Senior Account Manager is responsible for leading the strategic direction and overseeing the delivery of all operational requirements for our client's needs. This role focuses...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.