Customer Service Representative

Twin Lakes Telephone Cooperative • Gainesboro, TN • 14h ago

General Summary:

Twin Lakes is seeking a customer-centric and enthusiastic Customer Service Representative to deliver an exceptional customer experience in our organization.

Customer Service Representatives serve as a primary point of contact for customers.

The Customer Service Representative must be sales oriented, selling and promoting all products and services of the company while assisting new and existing customers.

The position will require employees to rotate assignments between Customer Service offices, as necessary.

The Customer Service Representative job requirements include, but are not limited to:

Assisting customers with new service requests, billing inquiries, and service questions.

Completing documents for service applications and disconnects.

Managing, monitoring, and growing online web-based customer platforms.

Promoting Twin Lakes products and services when working at community events.

Performing collection functions on delinquent accounts.

Maintaining Customer Service department files and records.

Receiving and processing customer payments.

The successful candidate will possess an understanding and knowledge of customer service, while maintaining customer satisfaction by providing problem-solving resources.

The candidate must be a team player within the organization, with a commitment to excellence, integrity, and driven by results.

Qualifications:

Successful candidates for this position require a High School diploma or equivalent. Customer service or sales experience is preferred. The successful candidate will be required to complete training in customer support systems and sales.

Job Locations:

Position will rotate duties between the Baxter and Gainesboro Customer Service Offices.

Twin Lakes is committed to attracting talented and motivated individuals that possess the desire to help and serve co-workers and customers alike.

Be a part of a growing company with a dynamic culture that rewards success with an exceptional pay and benefits package.

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