Customer Service Representative

CVS Health • Washington, Washington • 6h ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Customer Service Representative

Petroleum Service Group, LLC • Pittsburgh, PA • 6h ago

Management & Administrative

JOIN THE PSC FAMILY Customer Service Representative Customer Service Representative SummaryTitle:Customer Service Representative ID:24046543840 State:PA City:Pittsburgh Worker Category:FTRG-Full-Time Regular Description...

6h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Pittsburgh, PA • 6h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6h ago

Go to Apply

Human Resources Coordinator

Kurt J. Lesker Company • Clairton, PA • 9h ago

Management & Administrative

Are you passionate about people and looking to make a meaningful impact in an engaging workplace? We are seeking an enthusiastic Human Resources Coordinator to join our Human Resources team and help us create an exceptio...

9h ago

Go to Apply

Analyst, Risk Management

CVS Health • Washington, Washington • 9h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

9h ago

Go to Apply

Administrative Project Assistant

CVS Health • Washington, Washington • 9h ago

Management & Administrative

9h ago

Go to Apply

Police Officer

UPMC • Washington, PA • 10h ago

Management & Administrative

Are you a dedicated law enforcement professional who values quality and safety? Look no further! UPMC is thrilled to announce exciting opportunities for Sr. Police Officer II at UPMC Washington Hospital. Assigned shift w...

10h ago

Go to Apply

Entry Level Customer Service Support

Accurate Personnel Services • Oakdale, PA • 11h ago

Management & Administrative

?? Now Hiring: Entry Level Customer Service Support Assocaite Join our team at Accurate Personnel and take part in keeping our clients operations running smoothly! We're looking for a detail-oriented, customer-focused Cu...

11h ago

Go to Apply

Intelligent Supply Chain & AI Champion, Senior Manager

PwC • Pittsburgh, PA • 11h ago

Management & Administrative

Specialty/Competency: Operations Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% A career in Connected Supply Chain, within Operations Consulting, will provide you with the opportunity...

11h ago

Go to Apply

Payor Solutions Account Manager

CVS Health • Washington, Washington • 11h ago

Management & Administrative

11h ago

Go to Apply

Office Coordiantor

Aston Carter • Canonsburg, PA • 11h ago

Management & Administrative

Office Coordinator Location: On-site | Canonsburg, PA Schedule: Monday - Friday | 8:00 AM - 5:00 PM ? About the Role Are you detail-oriented, organized, and passionate about keeping things running smoothly behind the sce...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.