Date Posted:
2025-10-13
Country:
United States of America
Location:
HMD31: Annapolis, MD 2551 Riva Road
, Annapolis, MD, 21401-7435 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At Collins Aerospace, we're redefining what it means to keep the world moving. As the Flight Operations Manager leading our Annapolis-based Flight Operations Center, you'll play a pivotal role in delivering world-class service that not only meets but exceeds customer expectations.
Are you ready to lead a high-performing team, drive operational excellence, and help shape the future of our global flight support services? This is your opportunity to make an immediate impact on both our customers and your team while supporting the company's long-term growth and service commitments.
What YOU will do
Oversee a team of Flight Coordinators responsible for resolving operational issues in a 24/7 operations center, ensuring seamless and responsive service delivery.
Collaborate with managers and staff across Flight Operations to define and implement best practices, procedures, and objectives that drive efficiency and customer satisfaction.
Coordinate medium-term operational strategy for staffing, workload balance, and process improvements to meet future growth.
Manage the training and development of Flight Coordinators, ensuring the team stays ahead of industry and technology changes.
Deliver an exceptional customer experience by verifying, coordinating, and resolving customer concerns with urgency and care.
Actively support employee career development through coaching, stretch assignments, and Individual Development Plans.
Provide on-call leadership support for the Flight Operations Center outside of normal business hours and manage the 24/7 team schedule.
Ensure all activities maintain legal and global trade compliance and contribute to continuous improvement through software and process enhancement initiatives.
Be onsite at the Annapolis Flight Operations Center at least 80% of the work week.
What YOU will learn
Gain advanced leadership experience managing a global, around-the-clock operations team supporting high-profile aviation clients.
Expand your technical and regulatory expertise in international flight operations, compliance, and flight planning technologies.
Develop cross-functional collaboration skills by partnering with product, technology, and customer service teams to drive innovation and efficiency.
Qualifications You Must Have
Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
FAA Dispatcher License and/or FAA Pilot License
Prior experience with international flight planning and filing procedures (CFMU, NAT, Middle East, Asia, etc.)
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Qualifications We Prefer
Prior Microsoft O365 experience
Prior experience with FAA delay mitigation tools.
Demonstrated leadership experience within a Flight Operations Center environment, ARINCDirect experience preferred
Demonstrated success implementing process improvements in a high-impact service environment
Prior customer service excellence and commitment to operational quality
What we Offer
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds
Tuition reimbursement
Life insurance and disability coverage
Ovia Health, fertility, and family planning
Employee Assistance Plan
Incentives for a Healthy You
Autism Benefit
Doctor on Demand
Adoption Assistance
Second Opinion program
And more!
Learn More & Apply Now!
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
Please consider the following role @type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role @type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 112,000 USD - 224,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
