Customer Account Manager

GCG • Annapolis, MD • 9h ago

Overview

GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location!

In this role, you will serve as a liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division's delivery performance and maintaining ISO 9001 documents for the Customer Service function.

Schedule: 8:00am to 5:00pm EST or CST, Monday to Friday

What you'll do

Serve as primary contact for all customer communications

Process RFQ's, follow to completion

Support new product launch, coordination and management

Sales order administration

Communicate order status in a timely manner

Follow the RMA process

Update customer communication log as needed

Run reports on delivery performance, open orders, and other data as required

Maintain open and closed order files

Process contract amendments

Assist other departments as needed

Complete all corporate training requirements

Comply with ISO-9001 quality standards

Set and track personal & business goals

What you'll bring

Customer Service/ Account Management experience in production or manufacturing industry required

AS degree or 3-5 years experience in customer service/account management related function preferred

Strong written and verbal communications

Experience in an electronics-manufacturing environment preferred

Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS -Word)

Previous experience with CRM and ERP systems preferred but not required; previous Salesforce experience extremely beneficial

Ability to manage multiple tasks effectively

Strong attention to detail

What We Offer

Competitive annual salary between $55,000 and $73,000

Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need

Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access

Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

An employee-centric company that values and truly appreciates our most important asset: You!

About the Company

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LI-Remote

LI-CF1

Job Locations US-Remote

ID 2025-1913

Category Sales

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