Manager - Ramp Operations

United Airlines • San Francisco, CA • 4h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Manager Ramp Operations is responsible for coordinating all aspects of Ramp Operations. The leader is responsible to lead, align and develop front line supervisors and front-line employees. Responsible to implement station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Responsible for delivering station and system goals as established in the Go Forward Plan. The leader must possess operational expertise and decision-making capability, financial, technology, logistics and management teams to support and build strategic objectives and direction. The leader must possess experience in goal advised leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager collaborates with other departments including Operations Control center, Flight Ops, Inflight, Maintenance, in addition to government agencies.

Daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, supervising current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation

Provide leadership and direction for the Front-Line Supervision and the agent group

Facilitate informational sessions with the front-line employee group

Participate in the inter-departmental meetings and planning sessions

Develop and implement policies and programs crafted to retain and empower employees and proactively encourage perfect attendance and operational performance

Point of contact for assigned Below the Wing projects involving other departments

Closely supervise on time performance to ensure we are maintaining required/expected levels of performance in the Domestic and

International markets

Closely supervise performance relative to MBR and Local Baggage Delivery and ensure we are maintaining required/expected levels of performance

Ensure regulatory compliance of all United and Governmental Agencies policies and procedures (i.e.; FAA, OSHA, Port Authority etc.)

Enhance safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety

Operational planning and safe implementation of all ground handling activities

Management and frontline employee interaction and business/employee relationship development

Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership

Strategically planning/long-term development of department operations

Qualifications

What's needed to succeed (Minimum Qualifications):

High school diploma or equivalent

3-5 years of ramp operations experience

Organizational Change experience

Excellent Communication skills

Direction and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee population

Ability to lead and sustain continuous improvement environment and initiatives

Leadership Development Skills

Affect leadership quality and retention in the Hub Manager and Team Leader ranks

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree

3-5 years management experience, with Airport Hub experience preferred

Extensive experience in leading station ramp, cargo & mail, deicing and receipt and dispatch operations

Excellent employee and union relations as well as experience coordinating union contracts

Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations and other airlines leadership

Excellent communication skills, written and presentation

Shown leadership ability in large departmental environment

Business acumen

Strong Union Relations background

Negotiation and collaboration skills in regard to implementation of a CBA

Business Administration/Organizational Foresight

The base pay range for this role is $99,750.00 to $129,924.00.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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