Customer Account Manager

GCG • Austin, TX • 6h ago

Overview

GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location!

In this role, you will serve as a liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division's delivery performance and maintaining ISO 9001 documents for the Customer Service function.

Schedule: 8:00am to 5:00pm EST or CST, Monday to Friday

What you'll do

Serve as primary contact for all customer communications

Process RFQ's, follow to completion

Support new product launch, coordination and management

Sales order administration

Communicate order status in a timely manner

Follow the RMA process

Update customer communication log as needed

Run reports on delivery performance, open orders, and other data as required

Maintain open and closed order files

Process contract amendments

Assist other departments as needed

Complete all corporate training requirements

Comply with ISO-9001 quality standards

Set and track personal & business goals

What you'll bring

Customer Service/ Account Management experience in production or manufacturing industry required

AS degree or 3-5 years experience in customer service/account management related function preferred

Strong written and verbal communications

Experience in an electronics-manufacturing environment preferred

Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS -Word)

Previous experience with CRM and ERP systems preferred but not required; previous Salesforce experience extremely beneficial

Ability to manage multiple tasks effectively

Strong attention to detail

What We Offer

Competitive annual salary between $55,000 and $73,000

Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need

Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access

Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

An employee-centric company that values and truly appreciates our most important asset: You!

About the Company

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LI-Remote

LI-CF1

Job Locations US-Remote

ID 2025-1913

Category Sales

Position Type Regular Full-Time

GCG

Go to Apply

Share this job

Similar Jobs

Account Executive, Commercial Services Group - Greater Houston/East TX & Louisiana Sales Market

Ally • Austin, TX • 53min ago

Management & Administrative

General information Ref # 20921 Remote? Yes Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as,...

53min ago

Go to Apply

State Regulatory Licensing Manager

Deloitte • Austin, TX • 2h ago

Management & Administrative

Manager, Risk & Brand Protection - State Regulatory & Professional Matters As a State Regulatory Licensing Manager, you will play a pivotal role in advancing Deloitte's risk management initiatives and ensuring pr...

2h ago

Go to Apply

Administrative Assistant / Receptionist

Langan Engineering, Environmental, Surveying and Landscape Architecture, D.P.C. • Austin, TX • 4h ago

Management & Administrative

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and l...

4h ago

Go to Apply

Event Planning Manager

Hyatt • Austin, TX • 4h ago

Management & Administrative

Description: Situated in the heart of Austin's 6 th street entertainment district and just a short walk from the State Capital, the Driskill was and is the location to gather for business and social events. The Event Pla...

4h ago

Go to Apply

Client Service Manager- Corpus Christi, TX.

Specialty Rx, Inc. • Austin, TX • 5h ago

Management & Administrative

Job Description Our Company: SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized car...

5h ago

Go to Apply

Entry-Level Data Governance Engineer

General Motors • Austin, TX • 6h ago

Management & Administrative

Job Description GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, en...

6h ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Aerotek • Austin, TX • 6h ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

6h ago

Go to Apply

NetSuite Account Manager - Emerging Markets - Austin

Oracle • Austin, TX • 7h ago

Management & Administrative

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives l...

7h ago

Go to Apply

Senior Specialist, Account Management

Cardinal Health • Austin, TX • 7h ago

Management & Administrative

What Account Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolutio...

7h ago

Go to Apply

National Accounts Manager (Multi-Family)- Texas

HD Supply • Austin, TX • 7h ago

Management & Administrative

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above. As a National Accounts Manager you will be responsible for maintaining and growing an established port...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.