Description
Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals providing materials to the world's leading companies in the aerospace, defense and commercial sectors. TW Metals stocks and processes Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium, carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement
Position Summary
The Territory Manager is responsible for driving sales growth, developing new business, and maintaining strong customer relationships within a defined geographic territory. This role requires strategic planning, proactive customer engagement, and close collaboration with internal teams including Inside Sales, Branch Management, and Inventory Management.
Key Responsibilities
Customer Relationship Management
Build and strengthen customer relationships through in-person visits, phone calls, and digital communication.
Position the company competitively through proactive engagement and service excellence.
Market & Competitor Awareness
Demonstrate deep understanding of customer needs and local market conditions.
Stay informed on market trends, customer needs, and competitor activity.
Attend supply chain meetings, regional pricing meetings, MSCI events, and trade shows.
Use LinkedIn Sales Navigator to stay current on industry developments.
Lead Generation & Pipeline Development
Maintain a minimum of 10 active prospects aligned with new business goals.
Use LinkedIn Sales Navigator, trade publications, referrals, and directories to continuously build a robust sales pipeline.
New Account Development & Prospecting
Secure 2-5 new accounts monthly through cold calls, warm leads, referrals or other use lead generations noted in lead generation.
Track all prospecting activity in CRM and review progress during weekly check-ins and quarterly territory reviews with sales management.
Reporting & Documentation
Maintain accurate and timely CRM records of sales activities and customer interactions.
Collaborate with IAMs for quote follow-up and feedback, especially on lost opportunities.
Communicate major quote opportunities and customer issues to RSM and Branch Manager.
Submit reports on business contacts, transactions, and expenses consistently.
Treat spending and expenses as if it was your own money.
Territory Planning & Mapping
Work to have in-person visits (be in the field) 4 days a week.
Strategically plan daily routes using Salesforce Maps and deviation data to identify high-potential zones and former customers for re-engagement.
Schedule 2-3 customer appointments per day and build a schedule around those appointments.
Maximize productivity by planning ahead and making the most of customer interactions.
Aim for 3-5 quality sales calls daily.
Weekly Scheduling
Finalize and share weekly calendar with Regional Sales Manager (RSM) and Inside Account Managers (IAMs) by Friday or Monday
Use the MOTUS app for route optimization and mileage reimbursement.
Treat field days with the same discipline as office-based workdays.
Office & Branch Days
Dedicate Fridays or Mondays to administrative tasks, CRM updates, and next week planning.
Visit assigned branch at least once per month (ideally bi-monthly) to build relationships and maintain visibility.
Customer Giveaways & Branding
Maintain a stock of branded promotional items (e.g., mugs, pens, pads, line cards) for customer engagement.
Manage a $1,500 annual budget for giveaways, including holiday visits.
Qualifications
Undergraduate degree, preferably in business administration or related area and/or 5 years metals industry sales experience.
Proven experience in field sales, territory management, or a related role.
Strong planning, organizational, and time management skills.
Excellent communication and relationship-building abilities.
Proficiency with CRM systems and mapping tools (e.g., Salesforce Maps).
Ability to work independently and collaboratively across teams.
Work Environment
Field-based role with regular travel within assigned territory.
Office and branch visits required for administrative tasks and team collaboration.
We treat our employees right:
We offer a full comprehensive benefits program which includes: medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits. TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status. The right opportunity is waiting for you here at TW Metals, LLC. APPLY NOW!
https://www.twmetals.com/
Qualifications
Education
Required
Bachelors or better in Business
Experience
Required
-
Proven experience in field sales, territory management, or a related role. - Strong planning, organizational, and time management skills. - Excellent communication and relationship-building abilities. - Proficiency with CRM systems and mapping tools (e.g., Salesforce Maps). - Ability to work independently and collaboratively across teams.
Experience in field sales effort for a specific geographic sales territory Experience in developing and maintaining effective customer relationships through effective use of personal calls and internet-based resources to assure a competitive position in the marketplace Determining prospective customers for use as sales leads, based on an assortment of sources: trade publications, customer references, business directories, and other sources
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
