Business Systems Administrator III

FAITH TECHNOLOGIES INC • Menasha, WI • 22h ago

JOB REQUIREMENTS: Duties and Responsibilties of Job: You\'ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as \"one of the Healthiest 100 Workplaces in America\" - is focused on the mind/body/soul of team members through our Culture of Care . The Business Systems Administrator III provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the business technology team. Additionally, will leverage virtual collaboration tools to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives. MINIMUM REQUIREMENTS Education: Associates degree in Information Technology or Business, or equivalent professional experience and relevant training Experience: 7 years or more in a service or support role. or Any appropriate combination of education and experience as determined by management. Travel: 15% Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs. KEY RESPONSIBILITIES Identifies and resolves support issues while working with the internal customers and the business technology team. Manages and communicates expectations appropriately with the customers that require assistance. Performs research and analysis related to business system capabilities and will lead efforts to improve. Work Complexity: Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes. Acts as liaison between the internal customer and the vendor to resolve issues with business systems. Responsible for business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data. Performs research and analysis related to business system functionality. Creates and enhances processes supporting the Business Technology team. Creates reference architecture documents and test plans for business applications. Creates and maintains roadmap(s) for core applications. Customer Service: Consults with internal customers to determine software or system functionality issues. Plays a key role in system upgrades. Performs repairs to software and peripheral equipment following design or installation specifications. Provides on-going support of business software. * Demonstrates keen attention to detail, provides excellent customer service, utilizes solid oral and written communication, and creates appropriate procedures. Project Work:

Generates requirements and test plans based upon knowledge of the business and technology during project planning phases. Participates in support training before business software projects are launched. Completes assigned work tasks from projects such as testing, issue remediation, post go live support. Acts as the technical lead for medium to large projects, taking responsibility for ensuring tasks are completed, mentoring junior associ To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEyODY5Ljg3NzBAZmFpdGh0ZWNoY29tcC5hcGxpdHJhay5jb20 ** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEyODY5Ljg3NzBAZmFpdGh0ZWNoY29tcC5hcGxpdHJhay5jb20 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.

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