Contact Center Fraud Investigator I

Northwest Bank • Columbus, OH • 13h ago

Job Description
JOB SUMMARY
The Contact Center Fraud Investigator I is responsible for coordinating various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alerts, administering the fraud case management system, substantiating investigative findings with statements and items of evidence, and referring fraudulent activity to federal, state and local law enforcement agencies for prosecution This individual may represent Northwest at trial.
Essential Functions
Coordinate various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alerts
Administer the fraud case management system, substantiating investigative findings with statements and items of evidence
Refer fraudulent activity to federal, state and local law enforcement agencies for prosecution, representing Northwest at trial
Attend Security Group Meetings
Prepare and analyze departmental reports
Plan investigations/coordinating cases with law enforcement agencies
Conduct interviews
Compile documentation
Develop investigative reports
Investigate fraud schemes
Reconstruct sequence of fraudulent events
Substantiate findings
Consult on issues of fraud, suspicious activity and security
Escalate large losses, internal fraud, critical cases
Develop relationships with vendors
Develop/distribute fraud alerts
Recommend improvements to procedures
Track and monitor large currency deposits and withdrawals
Assist the Bank Security Officer with special projects as required
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
*Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree or equivalent preferred
Work Experience
3 - 5 years Bank or fraud related experience preferred
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of the CBS system
Knowledge of Word, Excel, Lotus, Access, and Power Point
Knowledge of the Check Kiting reporting
Knowledge of the fraud detection system
Knowledge of bank regulations impacting fraud investigation
Knowledge of UCC check collection
Knowledge of check cashing laws
Licenses and Certifications
Certified Fraud Examiner - candidates with 3+ years experience must obtain within 1 year or cand

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