Customer Service Representative

TEKsystems • Hanover, MD • 2h ago

Job Title: Customer Service Representative

Location: Remote (Telecommuting available upon successful training and performance)

Employment Type: Full-Time

Position Summary:

We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for Plansmembers, providers, and internal stakeholders, responding to inquiries via phone, written correspondence, and electronic platforms such as Skype or chat.

The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional service. This position offers the opportunity to work remotely once you've demonstrated proficiency in our systems and consistently meet performance standards.

Key Responsibilities:

Respond to customer inquiries via phone, letters, and electronic communication.

Provide accurate information and resolve issues in a professional and timely manner.

Document all customer interactions thoroughly in the customer service database(s).

Practice active listening and maintain a fair and equitable approach in all responses.

Adhere to compliance rules, policies, and standards.

Required Skills & Experience:

Minimum 1+ year of experience in a high-volume, production-style customer service role.

Prior experience working with Health Plans or Payors is required.

Strong verbal and written communication skills.

Demonstrated accountability and reliability.

Ability to work independently and manage time effectively.

Preferred Skills:

Familiarity with Medicare, insurance, and health plan operations.

Experience in a call center environment.

Additional Skills & Qualifications

Required Work Experience:

Minimum 1+ years of experience in a production style customer service-related role

Must Have previous Health Plan/Payor Experience

Accountability - Takes responsibility for own work

Practices active listening

Fair and equitable in all responses

Adheres to all compliance rules, policies and standards

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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