Back to Jobs search

Customer Service Representative - NYC Flagship

Nordstrom • New York, NY • 3h ago

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life...

Assist customers with a variety of transactions through a seamless and friendly experience

Demonstrate expertise in all technologies used in the store environment

Inspire trust, teamwork and positive team relationships

Defuse customer situations and provide resolution in a timely and effective manner

Ensure the security and privacy of customer information through education, compliance and resolution of issues

Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

The hours and schedule for this position will vary by week depending on business needs

You own this if you have...

The ability to effectively build relationships with your customers, peers and leadership

Proficiency in multiple operating systems such as MS Windows, iOS and Android

Clear, effective communication with strong interpersonal skills

The ability to prioritize multiple tasks in a fast-paced environment

Accountability, initiative and a high level of ownership

The ability to work a flexible schedule based on department needs

Physical Requirements:

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.

Frequent use of hands for grasping, fine manipulation, pushing and pulling

Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.

Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.90 - $18.60 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\07-14\Variable\ES-US.pdf

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

Go to Apply

Business Development Manager

VALD • New York, New York • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Rep VI

AbbVie • Florham Park, NJ • 2h ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

2h ago

Go to Apply

Warehouse Customer Service

Cognizant • Woodbridge, NJ • 3h ago

Management & Administrative

We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order managemen...

3h ago

Go to Apply

Administrative Assistant - Embassy Row

Sony Pictures Entertainment • New York, NY • 5h ago

Management & Administrative

We are currently seeking a seasoned Administrative Assistant to support the Executive Producer of Jeopardy!/President of Embassy Row Productions. We are seeking an individual that has strong experience with supporting a...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.