Manager, Distribution and Delivery Operations - BookOps

Application Deadline: 6 October 2026

Department: BookOps

Employment Type: Full Time

Location: Library Services Center

Reporting To: Javier Velez

Compensation: $85,000 - $94,000 / year

Description

Overview

BookOps is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL). BookOps coordinates the selection, acquisition, cataloging, processing, sorting and distribution of library materials for its member libraries.

The Manager of Distribution and Delivery Operations maintains a safe, efficient, and reliable delivery system for NYPL, BPL, and Columbia University locations. Key responsibilities include ensuring the timely movement of books and materials, developing strategies to optimize operational efficiencies, and maintaining adequate staffing levels. This role also involves designing, implementing, and adjusting daily route and truck assignments while organizing warehouse space and planning layouts to maximize storage capacity. This role will include direct supervision of distribution operations for the pickup and delivery of materials from ReCAP to NYPL and Columbia University Research Centers.

Some expectations for this role are that within:

1 month , this person will:

Periodically accompany MVOs to assess the effectiveness of current routes

Engage with direct reports to comprehend their strengths and weaknesses

3 months , this person will:

Implement route alterations in order to create new efficiencies

Contribute to overall team morale

Attend network meetings to become familiar with our colleagues at the branches

6 months and beyond , this person will:

Will incorporate special projects and assignments such as delivery to ReCAP and the movement of branch collections

Conduct branch visits to better understand their needs and gather information that can help us improve the service we provide

Responsibilities

Oversee nightly logistics, truck routing, and distribution efficiency, including the specialized ReCAP delivery service for NYPL and Columbia University

Train, mentor, supervise, and evaluate Motor Vehicle Operators-managing schedules, attendance, and professional growth to ensure high team performance

Ensure evening staff have necessary administrative assistance (e-time, Bridge courses) and essential equipment/supplies for seamless nightly operations

Performance Monitoring by conducting periodic route ride-a-longs and utilizing GPS tracking software to monitor driver performance, vehicle efficiency, and service quality

Enforce strict security protocols to safeguard library materials and manage emergency response procedures for fleet accidents or service disruptions

Oversee evening loading dock and warehouse operations, including discards consolidation and the strategic staging of outbound and special project shipments

Serve as the primary point of contact for distribution requests via ServiceNow while collaborating with BookOps leadership, branch staff, and ReCAP partners on special projects

Performs additional duties as required

Required Education, Experience & Skills

Required Education & Certifications

Bachelor's degree or an equivalent combination of education and experience

Valid NYS driver's license

Required Experience

3-5 years of management/supervisory experience

5-7 years of related experience

Required Skills

Demonstrated experience in complex distribution, including route planning, truck loading, and fleet management

Strong leadership skills, specifically in the areas of performance management, motivation, and team building

Strong interpersonal skills with the ability to communicate clearly, and maintain organized, concise reports in a high-volume environment

High degree of reliability, flexibility, and attention to detail, supported by proficiency in Microsoft Office and Google Workspace

Basic mechanical knowledge of vehicles, with the ability to perform minor repairs and conduct visual safety inspections

Proven track record of managing logistics and distribution workflows, with experience in large-scale library environments

Managerial/Supervisory Responsibilities

Supervises, trains, and evaluates a team of 11 Motor Vehicle Operators in a unionized environment

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues

Be Resourceful in solving problems

Be Curious in all aspects of your work

Be Welcoming and Inclusive

Work Environment

Office setting, warehouse, and outdoors

May require travel within NYC

Physical Duties

Sitting and/or standing may be required for long periods

Bending, stooping, and/or reaching may be required

Lifting up to 50 lbs. required

Operates Manual and Electric Pallet Jacks

Pre-Placement Physical Required?

Yes

Union/Non Union

Non-Union

FLSA Status

Exempt

Schedule

3pm-11pm - Sunday through Thursday

35 hours per week

Some work outside of normal business hours as determined by business needs

This job description represents the @types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).

The New York Public Library

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Manager, Distribution and Delivery Operations - BookOps