Patient Services Coordinator - Flexible Workforce

Fairview Health Services • Minneapolis, MN • 3h ago

Job Overview

We are seeking a patient services coordinator (PSC) to join Fairview Rehabilitation Services Flexible Workforce (FWF) team!

Ideal candidate is flexible and organized to adapt to 30 different rehab clinics, with a variable schedule, across the Twin Cities Metro Area.

The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for rehabilitation clinics. This role creates the "first impression" with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.

FTE 1.0, authorized for 80 hours per pay period.

Schedule: Monday - Friday with variable start and stop times between 6:30am - 6:00pm.

Travel up to 30 different sites throughout the metro area! As far north as Elk River and as far south as Lakeville.

Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

Responsibilities

Completes scheduling and registration functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, communicating changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Adds pertinent information and documents into the patient record

Arrange for interpreter services when appropriate

Completes clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develops and implements office/department procedures to maintain systems and records

Orders supplies and monitors par levels for the department

Locates and orders repairs and service requests

Knowledge of applicable equipment/processes

Ability to coordinate and document operational processes

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

Demonstrates strong communication skills

Strong knowledge and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities

Adaptability

Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs

Travels to and provides care in multiple settings as assigned

Demonstrates personal flexibility to meet staffing and patient needs

Manages unanticipated changes throughout the day

Demonstrates ability to provide care with a variety of clinical populations

Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care

Adaptable in responding to demands of multiple processes and supervisors

Preferred Qualifications

Vocational/Technical training

Associate's degree

1+ year experience as a scheduler/administrative assistant in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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