Jo%27s Coffee General Manager- South Congress (Hotel San Jose)

Hyatt • Austin, TX • 2h ago

Description:

The Opportunity:

Jo's Coffee, South Congress seeks an enthusiastic Jo's Coffee General Managerto join team. In this role, you will be collaborating closely with the broader Hotel San Jose operations team and the larger Jo's coffee team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

Jo's opened on South Congress Ave. in 1999 and has been serving coffee, tacos, sandwiches and prime people watching ever since. A hub of community activity, Jo's regularly hosts fundraisers, concerts and other reasons to gather. Jo's Coffee on South Congress is part of the Hotel San Jose.

We're Proud to Offer Exceptional Benefits, which Include:

· Medical, Dental, Vision, 401K with company match

· Free room nights, Discounted and Friends & Family Room Rates

· Generous Paid Time Off

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace

The Role:

The Jo's Coffee General Manager is responsible formanaging all staff and operations in the South Congress location of our coffee shop. The Jo's Coffee GM will empower their team to create an amazing and memorable guest experience. This person will ensure that the team exceeds the expectations by maintaining superior quality standards concerning food and drink production, guest service, preparation, sanitation, training, safety, and expediency of lines.

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Furthermore, all Jo's Coffee team members must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Key Responsibilities:

· Support the team in successful day-to-day operations

· Ensure the restaurant runs effectively and efficiently within the Company's operational and financial guidelines

· Clear communication of initiatives (change/focus) to the team

· Train and supervise team members in daily operations, service, sanitation, and safety procedures

· Maintain working knowledge of all recipes, products and production procedures

· Ensure all menu items are produced in accordance to the appropriate standards/procedures and following health code

· Assign duties and responsibilities to team members in accordance with work requirements

· Demonstrate a working understanding of labor cost control through proactive floor management

· Assist Hotel General Manager in establishing cost control objectives and implementing action plans

· Implement inventory standards and procedures to consistently conduct an accurate inventory

· Perform personnel actions such as interviews, corrective action and consulting with other managers as necessary

· Hold staff accountable for their job performance through regular performance evaluations

· Ensure open lines of communication with staff and upper management to ensure all needs of the restaurant are met

· Resolve guest issues/feedback in a timely manner

· Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance

· Maintain an increased awareness of safety issues

· Ensure that all equipment is maintained in good, safe working condition

· Keep abreast of safety and emergency procedures and OSHA requirements

· Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functionsnot specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications:

Experience Required:

· Must have two (2) years related, progressive experience in coffee or food and beverage industry and experience in directing the work of others

· High school diploma or general education degree (GED),

· Valid and current TABC Certification

· Current Food Handler's Manager Certification

· Experience with or knowledge of inventory and cost of goods controls (i.e. food, beverage, kitchen supplies/utensils, food and beverage waste, and employee consumption)

· Ability to work within a budget and to manage costs in real time

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write routine reports and correspondence

· Ability to speak effectively before groups

· Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

· Ability to understand other computer programs (i.e. Toast, Excel, Birchstreet, etc)

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'dlove to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-TX-Austin

Organization: Hotel San Jose

Pay Basis: Yearly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: AUS009841

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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