Customer Service Representative

Robert Half • Boston, MA • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and professionally. This position requires strong communication skills and a commitment to providing exceptional service.

Responsibilities:

Handle a high volume of inbound calls, addressing customer inquiries and concerns with professionalism.

Provide accurate information regarding products, services, orders, and company policies.

Process customer orders and ensure accurate data entry into the system.

Resolve customer issues effectively, escalating complex cases to the appropriate department when necessary.

Maintain detailed and accurate customer interaction records to ensure seamless follow-ups.

Assist with outbound calls as needed to follow up on customer requests or confirm order details.

Collaborate with other team members to ensure consistent and high-quality customer service.

Stay updated on company policies, procedures, and product offerings to better assist customers.

Identify opportunities to improve customer satisfaction and recommend process enhancements. Requirements - Prior experience in a call center or customer service role is required.

Strong communication and interpersonal skills, with the ability to handle challenging situations calmly.

Proficiency in data entry and order processing systems.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Familiarity with handling both inbound and outbound calls.

Attention to detail and a commitment to maintaining accurate records.

Basic computer skills, including familiarity with common office software.

A customer-focused mindset with a dedication to delivering outstanding service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Administrative Associate III - Ortho Sports Med (Needham)

Children's Hospital Boston • Boston, MA • 43min ago

Management & Administrative

81752BRJob Posting Title:Administrative Associate III - Ortho Sports Med (Needham)Department:Orthopedics - Sports MedicineAutoReqId:81752BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob...

43min ago

Go to Apply

Client Service Associate

Eastern Bank • Boston, MA • 55min ago

Management & Administrative

The Wealth Client Associate plays a key role in delivering exceptional client service and operational support to high-net-worth clients by collaborating with internal teams including their assigned Account Officers as we...

55min ago

Go to Apply

Service Associate I (Jamaica Plain)

Eastern Bank • Boston, MA • 1h ago

Management & Administrative

Starting Rate: $22.00 Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously p...

1h ago

Go to Apply

Service Associate I (Jamaica Plain) 35Hrs

Eastern Bank • Boston, MA • 1h ago

Management & Administrative

1h ago

Go to Apply

672050WD Integration & Platform Architecture: Solution Architecture -Manager

PwC • Boston, MA • 2h ago

Management & Administrative

Specialty/Competency: Product Innovation Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in integration and platform architecture focus on designing and implementing...

2h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Canton, MA • 2h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

2h ago

Go to Apply

Customer Service Representative

BUNZL • Danvers, MA • 3h ago

Management & Administrative

Description At McCue, we design smart solutions that make the world's busiest places work better - and we've been doing it for over 35 years. From retail stores to industrial spaces, we partner with customers to solve re...

3h ago

Go to Apply

Manager, Government Relations, NA State and Local

Lenovo • Boston, MA • 4h ago

Management & Administrative

Manager, Government Relations, NA State and Local General Information Req # WD00087352 Career area: Legal Country/Region: United States of America State: North Carolina City: Morrisville Date: Wednesday, August 27, 2025...

4h ago

Go to Apply

Case Manager Supervisor with DMH Children, Youth, and Family (CYF)

State of Massachusetts • Boston, MA • 4h ago

Management & Administrative

Description - External The Department of Mental Health (DMH) Child, Youth & Family Services Division is seeking an organized and dynamic individual for the position of Human Services Coordinator II (CYF Case Manager...

4h ago

Go to Apply

Human Services Coordinator I, Lynn Site Office

State of Massachusetts • Lynn, MA • 4h ago

Management & Administrative

The Department of Mental Health (DMH), Lynn Site Office is seeking qualified professionals for the position of Human Service Coordinator I to promote services that are clinically appropriate, least restrictive and delive...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.