Do you have a passion to work with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, and designing for experiences in solutions supported by AI? Then, come join us!
The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges.
We work closely with our customers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform.
We are looking for an AI Product Designer with strong human factors, design research, and product design skills to join our expanding team. The ideal candidate not only knows how to inject the best design and research approaches into projects which ultimately result in digital experiences, but is also experienced in working with data to infer insights and to use those insights to inform design decisions. Our focus is on projects where AI is a significant part of the solution so comfortability in this space, and experience in responsible AI design is necessary. In addition to collaborating directly with customers, you will be working with our cadre of Microsoft Data Scientists, Program Managers, & Engineers to drive human-first outcomes. Our work on projects is often changing and ambiguous, so knowing how to work with flexibility is needed.
You will need to have the business acumen to understand customer business problem spaces across the varied industries we work in and proactively undertake design research for the purpose of uncovering unstated needs that help define customer solutions. We value Design because we know it gives us a holistic view of how business goals, and human experiences are affected by interactions between data, algorithms, @context, logic and interfaces.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Understand and illuminate the business opportunity or problem space across different customers and industries
Initiate, design and execute varied approaches for research and data collection, and use it to drive relevant insights throughout the product development lifecycle
Facilitate stakeholders in design-led ideation and product specification
Inform, guide and deliver detailed designs and definitions for end to end experiences
Apply responsible AI principles in approaches and delivery of solutions
Produce impactful artifacts including visualisations of findings & insights which are visually rich and bring clarity to the space being studied
Represent the disciplines of Design and Design Research within technically oriented, multidisciplinary teams
Collaborate on shaping solutions through evidence-based research, using insights to inform holistic concepts
You will embody our culture and values
Qualifications
Required/Minimum Qualifications (RQs/MQs)
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design
OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design
OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
5 years of industry experience with a range of design research approaches and methodologies
US Citizenship Additional or Preferred Qualifications (PQs)
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design
OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design
OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
Ability to drive cross-functional understanding of research findings and drive tangible outcomes within teams
High calibre of communication and storytelling skills, ability to influence human-centered approaches and choices
Proficient with relevant design tools (e.g. Figma) and iterative product design processes
Comfortability with creating artefacts in code directly, or via design to code tooling
Industry experience of working across all product stages from discovery to release
Experience working with ambiguous scope and/or in complex settings to deliver design and product outcomes
Experience working as part of geographically distributed, diverse, and virtual teams
Experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process
Enjoy travel and are comfortable with travel up to 25%
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
Product Design IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 16, 2025
At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It's an informal and flexible work environment and you'll be welcome to work in the way that best enables you to get your job done.
We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
ISEngineering
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
