Customer Service Representative

Robert Half • Phoenix, AZ • 9h ago

Description We are looking for a motivated and goal-oriented Customer Service Representative to join our team in Phoenix, Arizona. This is a long-term contract opportunity where you will play a crucial role in assisting homeowners with their inquiries and ensuring an exceptional customer experience. If you thrive in dynamic environments and have experience in customer service or mortgage servicing, we encourage you to apply.

Responsibilities:

Provide friendly, attentive assistance to homeowners, ensuring their concerns are addressed with courtesy and efficiency.

Handle incoming requests related to website navigation, escrow accounts, payoff processing, and other customer inquiries.

Identify and refer eligible homeowners for refinancing opportunities to the Originations department.

Conduct outbound collection efforts for accounts with minor delinquencies, as well as occasionally for higher overdue balances.

Route calls effectively to the appropriate internal teams based on escalation protocols and inquiry @types.

Consistently meet or exceed performance benchmarks and service expectations.

Utilize proprietary internal software to manage customer interactions and contribute suggestions for system improvements.

Collaborate with team members to uphold company values and deliver seamless customer service. Requirements - Minimum of 1 year experience in a customer-facing role, preferably in a call center environment.

Previous experience in mortgage servicing, such as property tax, insurance, collections, or customer service, is strongly preferred.

High school diploma or equivalent required; college degree is preferred.

Flexible availability for part-time or ongoing scheduling.

Strong customer-focused mindset with the ability to adapt to diverse personalities.

Willingness to learn and effectively use proprietary servicing software.

Background in mortgage servicing call centers is highly desirable; general mortgage servicing or call center experience is acceptable. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

(USA) Manager, Quality Assurance

Walmart • Litchfield Park, AZ • 18min ago

Management & Administrative

Position Summary... Join Walmart's Central Fill campus at Litchfield Park, AZ as a Quality Assurance Manager and play a pivotal role in elevating patient safety and care quality for pharmacy operations. This is a unique...

18min ago

Go to Apply

Product Manager/Strategy 5-ProdDev

Oracle • Phoenix, AZ • 26min ago

Management & Administrative

Job Description We are seeking an experienced product strategy leader to drive revenue growth, solution development and commercial success for Agentic AI workloads for our new AI Data Platform product line. This role com...

26min ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Tempe, AZ • 36min ago

Management & Administrative

Position Summary... What you'll do... Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and...

36min ago

Go to Apply

Automotive Sales Manager

Ken Garff Automotive Group • Phoenix, AZ • 1h ago

Management & Administrative

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are ou...

1h ago

Go to Apply

Senior Manager, Marketing Automation

Sodexo • Phoenix, AZ • 5h ago

Management & Administrative

Role Overview Developing strategic business plans is your super power. You are creative and driven. This a remote position Sodexo is seeking a highly creative and detail-oriented Senior Manager, Marketing Automation to j...

5h ago

Go to Apply

AI First Software Engineer - Manager

PwC • Phoenix, AZ • 7h ago

Management & Administrative

Specialty/Competency: Product Innovation Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in software and product innovation focus on developing cutting-edge software...

7h ago

Go to Apply

Customer Service Associate

Walgreens • Avondale, AZ • 9h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

9h ago

Go to Apply

Customer Service Associate

Walgreens • Avondale, AZ • 9h ago

Management & Administrative

9h ago

Go to Apply