Client Service Specialist (CSS)

Bank OZK • Yellville, AR • 1d ago

Job Purpose & Scope

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles.

May open new accounts, as needed and with documented approval of management.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Actively promote teamwork, leading by example and taking initiative to assist others.

Demonstrate effective organizational and time management skills.

Provide backup and assistance to other retail banking locations, as requested.

Model and champion the Bank's standards for exceptional customer service.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistent, good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred

Cash handling experience preferred

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Customer Service/Sales

Home Depot • Mountain Home, AR • 1w ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

1w ago

Go to Apply

CDL Truck Driver Home Daily

UGI Corporation • Harrison, AR • 9h ago

Trucking & Construction

CDL Truck Driver Home Daily Location: Harrison, AR, US, 72601 Workplace Environment: Onsite Company: AmeriGas Propane, Inc. Requisition Number: 27623 When you work for AmeriGas, you become a part of something BIG! Founde...

9h ago

Go to Apply

Non-CDL Driver

Smurfit Westrock Packaging Solutions • Harrison, AR • 4d ago

The Opportunity The Commercial Driver -Non CDL position for Smurfit Westrock Packaging Solutions involves driving a company straight truck to deliver product to our customers. Driver routes will typically be 2-6 stops pe...

4d ago

Go to Apply

Restaurant General Manager

Taco Bell • Mountain Home, AR • 6d ago

Retail & Hospitality

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

6d ago

Go to Apply

Restaurant General Manager

Taco Bell • Harrison, AR • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Consumer Banking Relationship Specialist (CBRS)

Bank OZK • Harrison, AR • 1w ago

Finance, Accounting & Banking

Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and...

1w ago

Go to Apply

Retail Merchandiser

Acosta Group • Mountain Home, AR • 2w ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: MOUNTAIN HOME, Arkansas, 72653 Ref #: 111380 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking an e...

2w ago

Go to Apply

Warehouse and Sales Associate

Consolidated Electrical Distributors • Mountain Home, AR • 2w ago

Sales & Marketing

Summary Job title: Warehouse and Sales Associate Job ID: 202549510002 Department: Mountain Home - KPE Location: AR-Mountain Home Description Summary: Keathley Patterson in Mountain Home is looking for a team member to wo...

2w ago

Go to Apply

2 Shift -Janitorial position

ManpowerGroup • Mountain Home, AR • 3w ago

Janitor position Primary Job Responsibilities : Responsibilities of this position include, but are not limited to the following: Must be able to learn, apply, and retain new techniques, concepts and procedures required f...

3w ago

Go to Apply

Wireless Sales Pro

Acosta Group • Flippin, AR • 3w ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: FLIPPIN, Arkansas, 72634 Ref #: 34226 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements Premium operates wir...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.