Customer Service

Hy-Vee Food Stores • Norfolk, NE • 1d ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Norfolk, NE • 22h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

22h ago

Go to Apply

Case Manager

Mosaic • Norfolk, NE • 2w ago

Management & Administrative

Job Description If making a positive impact in the lives of others is a constant on your to-do list - you'll LOVE working with a team that puts people first. We're looking for a Habilitative Specialist/Case Manager to jo...

2w ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Norfolk, NE • 2w ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

2w ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Norfolk, NE • 23h ago

Retail & Hospitality

Company Description Starting from $55,000 annually plus monthly training incentive of $750 Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based on restaurant...

23h ago

Go to Apply

Certified Medication Aide (CMA)

Accura Healthcare • Pierce, NE • 1d ago

Accura HealthCare of Pierece has the opportunity to welcome a Certified Medication Aide (CMA) to our nursing team! Certified Medication Aides provide person-centered care to residents through medication administration an...

1d ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Norfolk, NE • 6d ago

Retail & Hospitality

169443BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

6d ago

Go to Apply

Sr. Teller - Norfolk Main (20hrs)

U.S. Bank • Norfolk, NE • 6d ago

Finance, Accounting & Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

6d ago

Go to Apply

Sr. Teller - 10th and Norfolk, NE (20hrs)

U.S. Bank • Norfolk, NE • 6d ago

Finance, Accounting & Banking

6d ago

Go to Apply

Metallurgist Intern

Nucor Steel Auburn, Inc. • Norfolk, NE • 1w ago

Job Details Division: [[division_obj]] Location: [[filter4]],[[filter3]],[[filter2]] Other Available Locations: [[mfield1]] Posted: 09/09/2025 Deadline: 10/29/2025 Welcome to Nucor, where our unique culture sets us apart...

1w ago

Go to Apply

Outside Sales Representative

CHS Inc. • Norfolk, NE • 1w ago

Sales & Marketing

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agricul...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.