Customer Service Rep

Corewell Health • Niles, MI • 3h ago

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.

Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.

Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.

Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.

Assists with training new team members utilizing standard work.

Ability to perform the role of Patient Services Representative, Associate when necessary.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

High School Diploma or equivalent

2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment @type and status

Primary Location

SITE - Southwestern Medical Clinic - 2002 S 11th St - Niles

Department Name

Walk-In Clinic - SWMC Niles

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Similar Jobs

BMV Customer Service Representative 2

State of Indiana • Elkhart, IN • 4h ago

Management & Administrative

BMV Customer Service Representative 2 Date Posted: Oct 6, 2025 Requisition ID: 466655 Location: Elkhart, IN, US, 46514 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest em...

4h ago

Go to Apply

Administrative Assistant, Educational Opportunity Center (Grant funded Program)

Lake Michigan College • Benton Harbor, MI • 2d ago

Management & Administrative

Administrative Assistant, Educational Opportunity Center (Grant funded Program) Posting Number: 0001020 Reports to: Director, Educational Opportunity Center Department: TRIO Program Classification: Non-Exempt Full or Par...

2d ago

Go to Apply

Customer Service Representative

Gerber Collision & Glass • Elkhart, IN • 5d ago

Management & Administrative

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in...

5d ago

Go to Apply

Product Marketing Manager

Whirlpool Corporation • Benton Harbor, MI • 6d ago

Management & Administrative

About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliance...

6d ago

Go to Apply

Management Trainee - Non Exempt

Consolidated Electrical Distributors • South Bend, IN • 6d ago

Management & Administrative

Summary Job title: Management Trainee - Non Exempt Job ID: 202581180004 Department: South Bend - APE Location: IN-South Bend Description Summary: CED's Management Training program is tailored to sales-minded candidates s...

6d ago

Go to Apply

Management Trainee - Non Exempt

Consolidated Electrical Distributors • Benton Harbor, MI • 6d ago

Management & Administrative

Summary Job title: Management Trainee - Non Exempt Job ID: 202507100004 Department: Benton Harbor - APE Location: MI-Benton Harbor Description Summary: CED's Management Training program is tailored to sales-minded candid...

6d ago

Go to Apply

BMV Customer Service Representative

State of Indiana • South Bend, IN • 1w ago

Management & Administrative

BMV Customer Service Representative Date Posted: Sep 26, 2025 Requisition ID: 466103 Location: South Bend, IN, US, 46614 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest...

1w ago

Go to Apply

Territory Account Manager

Waste Connections • Elkhart, IN • 1w ago

Management & Administrative

Are you a driven B2B sales professional looking for a rewarding opportunity in the Elkhart, IN market? Waste Away Group / Waste Connections is hiring an Outside Sales Representative to sell commercial waste removal, disp...

1w ago

Go to Apply

State Eligibility Consultant

State of Indiana • South Bend, IN • 1w ago

Management & Administrative

State Eligibility Consultant Date Posted: Sep 24, 2025 Requisition ID: 465787 Location: South Bend, IN, US, 46628 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

1w ago

Go to Apply

Operations Support Manager

Elior North America • Elkhart, IN • 1w ago

Management & Administrative

Operations Support Manager Job Reference Number: 34246 Employment Type: Full-Time , Remote Segment: Corrections Brand: Summit State: Indiana (US-IN) The Role at a glance: We are looking to add an experienced, motivated o...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.