Now Hiring: Email Customer Service
Location: Franklin, MA
Pay: $22-25/hour
Schedule: Full-Time | Monday-Friday, 8:00 AM - 4:30 PM | Onsite
Key Responsibilities and Requirements:
Order tracking
Review purchase orders
Investigating orders not received
Coordinating with warehouse to obtain updates on missing items
Willing to go between office and warehouse for role
Good customer service skills
Epicore or similar ERP experience
Customer Service Specialist focusing on email inquiries from customers support our growing network of members and vendors.
This position is a key touchpoint between our internal team and our members. You'll help track orders, maintain systems, and ensure accurate communication across multiple platforms. You'll also support our Member Shows and key meetings throughout the year 1-2x per year
This is a great opportunity for someone who thrives in a fast-paced, team-driven environment, enjoys working with both individuals and businesses, and is passionate about customer/member service excellence.
Why this role?
Positive and collaborative small-office team environment
Hands-on training and exposure to multiple areas of the business
Access to company-wide events, shows, and industry networking
Comprehensive benefits package available
Key Responsibilities:
Communicate with members via phone and email (inbound & outbound) - primarily over email
Respond to daily member inquiries-volume varies
Manage order tracking, updates, and backorder cancellations
Assist with onboarding new members and maintaining accurate member data
Help prepare for and participate in Member Shows & Meetings
Maintain internal databases, product records, and promotional data reports
Coordinate with vendors and internal teams to ensure service excellence
General administrative support and cross-functional team assistance as needed
Qualifications:
High School Diploma or equivalent
2+ years in customer or member service, logistics, Supply chain or administrative roles
Strong MS Office skills and familiarity with CRM systems
Exceptional organizational skills and high attention to detail
Strong communication skills (verbal and written)
Self-motivated, reliable, and team-oriented
Comfortable working in a small, collaborative office setting
A Typical Day May Include:
Answering and making calls to members to assist with order statuses and product availability
Managing spreadsheets and CRM data for accurate reporting
Supporting the Promotions & Member Services team with administrative tasks
Participating in prep work for upcoming trade shows or events
Collaborating across departments to ensure timely service for members
About the Team:
You'll report to the Senior Manager of Pricing, Promotions, & Member Services
Work alongside a small but mighty Member Services team
Your role is opening due to team growth and increased member demand
Ready to grow your career with a company that values your contributions, promotes from within, and believes in delivering excellence to its members?
Potential job titles: customer service
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
