Now Brewing - Group Manager, Payments Operations & Programs ! #tobeapartner
At Starbucks, our mission is to be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighborhood at a time.
The group manager, payments operations & programs contributes to this mission by leading a team focused on enabling effortless transactions that power every moment of connection through the creation of the easiest, most trusted ways to pay for the Starbucks experience.
As a member of the payments leadership team you will help inform the overall payments strategy and roadmap; you will work cross-functionally with teams from digital ordering & delivery, loyalty and rewards, operations, product, retail, and technology to deliver industry leading friction-light checkout experiences; you will relentlessly drive operational efficiency and cost of payment management throughout the payments ecosystem; and, as a people leader, you will create a positive work environment that brings out the best of your team while embracing Starbucks mission and values.
As group manager, Payments Operations & Programs, you will...
Be service organization focused ; you will be the conduit between payments and product and technology stakeholders, maintaining critical business relationships, partnering to drive innovation and customer centric payment experiences.
Apply your operational subject matter expertise to drive operational excellence across your team and the day-to-day payments ecosystem; leading with data to ensure oversight of all payment KPI's, maintaining payment performance dashboards and monitoring to maximize authorizations while lowering the cost of acceptance; partnering with technology teams to ensure business continuity, managing team prioritization, ensuring accuracy, efficiency, and compliance with industry regulations.
Apply your payments subject matter expertise to the development and execution of the evolving Starbucks payments ecosystem; having a deep, commanding knowledge of payment infrastructure, 3rd party services and championing the omnichannel customer payments experience to a unified commerce platform with an ROI-based approach.
Be Partner(employee)-focused and Partner-first ; you will lead and manage a high-performing team of payments professionals. You will be a servant leader, inclusive, accessible, and will roll your sleeves up when needed.
We would love to hear from people with:
Education: 4-year bachelor's degree (required), Master of Business Administration (MBA) degree (preferred) or comparable experience
7+ years of relevant work experience taking on roles of progressive responsibility with a mix of day-to-day payment operations (at a large scale, global retailer, hospitality, or digital company), and payments product management experience across those 7+ years; experience working in licensed or franchised organizations or 3 rd party fintech implementation teams a plus
Experience with digital & retail technologies, e-commerce, and mobile applications, considerable experience working with technology and engineering teams to bring these capabilities to life
Demonstrated experience and knowledge of the global payments/fintech landscape and ecosystem (has built and/or managed global payments platforms and partners), significant and at scale experience working with existing and emerging payments products and technologies such as credit/debit, ACH/pay-by-bank, digital wallets, closed loop/gift cards, fraud, biometrics, alternative/digital currencies, etc.
A natural curiosity to solve complex challenges and ask 'why not' when evaluating solutions
Clear communication skills and the ability to drive forward in the face of ambiguity
A consumer-centric, technologically savvy professional, responsible for bringing together business, technology, and operational priorities, has a deep understanding of data and analytics coupled with the creative mindset to transition raw data into actionable insights and compelling vision, strategy, product development, and execution, increasing customer lifetime value
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
