Customer Service Relations Assistant NF-02

Army Installation Management Command • Fort Gordon, GA • 1w ago

Summary This position is located at Pointes West Army Resort in Appling, GA. This location is not located on Fort Gordon. Hours of operation will be identified upon interview with hiring official If claiming Current/Former NAF or APF Employee preference, you are required to submit a copy of your personnel action (DA Form 3434 or SF-50) with your supporting documents to be eligible for this preference. Responsibilities Performs customer service relations work that contributes toward the well-being of guests and the protection and safety of other employees and government property. Checks membership cards of persons desiring entrance to the facility. Uses tact and diplomacy to deny entrance to unauthorized personnel and to those whose dress or manner does not meet prescribed standards. Ensures that patrons comply with applicable rules and standards. Maintains prescribed area in a clean and orderly manner. Ensures compliance with fire, safety, and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities. Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to insure buildings, gates and equipment are properly locked or secured. Inspects grounds for fire, break-in, vandalism or trespassing. Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. May operate a motor vehicle. Requirements Conditions of Employment Qualifications Related experience as described above. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property. Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e., policies, directives, etc. The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays. Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook. Ability to operate a cash register and utilize RECTRAC System preferred. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2:30pm by 10/09/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Foreign Overseas Allowances and Differentials Overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser). Other: Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies

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