Process Enablement Senior Manager

Choice Hotels • North Bethesda, MD • 4h ago

JOB SUMMARY:

We are seeking a dynamic, positive, results-driven Senior Manager of Process Enablement to join our newly formed Process Innovation Team. This individual contributor role is pivotal in ensuring that newly designed process improvements are successfully adopted across the business. The ideal candidate thrives in cross-functional collaboration, delivers training and support to drive adoption of critical business process optimizations, and measures impact to highlight enterprise-wide benefits. This role has potential to evolve into a people leadership position.

RESPONSIBILITIES:

Collaborate with Process Directors to develop and execute roll-out and adoption plans for identified solutions.

Partner with business stakeholders to ensure seamless integration of new processes, identify pain points and risks, and co-create mitigation strategies.

Support change management efforts using available tools and frameworks to drive successful adoption of new processes and technologies.

Serve as liaison between project teams and end users to gather feedback, address resistance, and promote engagement.

Develop and deliver communication plans, process documentation, and onboarding materials.

Monitor adoption metrics and collect qualitative feedback to refine approaches.

Conduct post-implementation reviews to assess effectiveness and impact .

QUALIFICATIONS:

Employment Experience

Minimum 5 years of experience in process improvement, change management, or business transformation.

Proven ability to lead cross-functional initiatives and influence without direct authority.

Experience designing and delivering training programs to diverse audiences to enhance understanding and adoption.

Strong communication skills with ability to foster engagement through interactive learning methods.

Technical Skills

Embraces new technologies and solutions.

Experience with technology-enabled transformation preferred .

Additional Skills & Competencies

Strong stakeholder engagement and interpersonal skills.

Ability to work independently and manage multiple priorities.

Analytical mindset with ability to measure and communicate impact.

Education Requirements

Bachelor's degree in Business , Organizational Development, or related field, or equivalent combination of education and work experience.

Green Belt/Black Belt certification preferred.

Lean Six Sigma and ADKAR change management experience a plus.

SALARY RANGE:

The salary range for this position is $129,000 - $152,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage

Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

Financial benefits for retirement and health savings

Employee recognition programs

Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

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