Description:
The Opportunity
The Lifestyle Group at Hyatt is seeking a creative and passionate Senior Manager, Culture Experience and Environment to join our dynamic team in the NYC Hub. This role offers a unique opportunity to support the Brands team in shaping distinctive, design-forward hospitality experiences across Hyatt's Lifestyle brands.
Who We Are
At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart-anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else.
The Lifestyle Group is more than a collection of hotels-it's a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you'll help write the next chapter of hospitality-one defined by cultural relevance, brand integrity, and transformative experiences.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
The Experience & Environment Curation Brand Identity Specialist supports the Global Head of Culture, Experience & Environment in translating localized cultural insights into immersive guest experiences across Lifestyle Properties. This role blends creative strategy with operational execution-curating venue identities, managing environmental elements like lighting and sound, and fostering partnerships with artists and tastemakers to deliver emotionally resonant, on-brand activations. It requires strong collaboration across departments and a hands-on approach to refining guest experience in real time.
Key Responsibilities
Experience & Environment Curation Brand Identity
Support and execute the Global head of Culture, Experience & Environment's creative vision by translating hyper-localized cultural research and conceptual narratives into immersive, operationally sound guest experiences across Lifestyle Properties.
Collaborate with property teams (Nightlife, Marketing, Operations) to define and curate venue identities that reflect both the global brand ethos and the unique character of each location.
For key or in need assets - ability to manage day-to-day programming and environment curation, ensuring fluid integration of spatial design elements such as lighting, sound, scent, and energy flow that evoke emotional resonance and foster authentic social connections.
Develop and maintain strong partnerships within creative communities, leveraging relationships with artists, musicians, DJs, designers, and tastemakers to drive culturally relevant programming and innovative guest activations.
Implement and uphold experiential standards that align with the Global Head's overarching environmental and guest interaction frameworks, ensuring consistency across all touchpoints.
Oversee the technical coordination of soundscapes, live performances, resident DJ curation, and dayparted playlists, working closely with FOH and technical teams to reinforce each property's identity.
Collaborate with Marketing and PR teams to generate compelling content that captures and promotes programming highlights, amplifying brand presence locally and internationally.
Guide budgets related to experience programming, production, and event activations, ensuring financial discipline while maximizing impact and guest satisfaction.
Support new property openings and major activations, working alongside the Global Head's and property leadership to deliver high-caliber training and seamless execution of environmental vision.
Spend substantial time on-property to engage directly with teams, observe guest interactions, and refine experience delivery in real time.
Communication, Leadership & Team Engagement
Serve as a cultural ambassador and mentor, inspiring programming teams to deliver exceptional, on-brand guest experiences that reflect Lifestyle Properties' core values and creative vision.
Build and maintain strong cross-departmental relationships to ensure operational alignment and smooth delivery of guest experience initiatives.
Communicate clearly and effectively, presenting ideas and program outcomes to both the Global head of Culture, Experience & Environment and property leadership.
Demonstrate agility and problem-solving acumen in a fast-paced environment, balancing competing priorities without sacrificing quality or guest experience.
Maintain a professional, respectful, and hospitable demeanor, fostering positive interactions with colleagues and guests alike.
Operational Support & Brand Integration
Partner with Operations teams to monitor and fine-tune environmental factors such as lighting, temperature, sound levels, and staff choreography, ensuring each venue's atmosphere consistently supports the desired emotional tone.
Contribute to the development and execution of a dynamic lifestyle programming calendar, including events, rituals, and activations that generate cultural buzz and build community engagement.
Assist in analyzing performance metrics and guest feedback, using insights to iterate and elevate programming strategies.
Support the Global Head of Culture, Experience & Environment and leadership in strategic planning, ensuring the experiential vision scales effectively across the global portfolio.
Qualifications:
Required Skills & Qualifications
Passionate and knowledgeable about music, nightlife, and contemporary culture with a strong cultural sensibility
Established network within creative communities, including artists, musicians, DJs, and tastemakers
Deep understanding of environmental design elements (lighting, sound, scent, spatial flow) and their impact on guest experience
Skilled collaborator and communicator with marketing, operations, and creative teams
Budget and project management experience for event programming and venue production
Ability to manage multiple projects under pressure while maintaining high standards
Proactive leadership style with experience mentoring teams
Highly professional, discreet, and culturally sensitive
The salary range for this position is $132,240-$146,160.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Primary Location: US-NY-New York City
Organization: Standard Hotels Corporate
Pay Basis: Yearly
Job Level: Full-time
Job: Global Brand
Req ID: NEW014558
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
