Order Entry Customer Service

Robert Half • Rosedale, MD • 12h ago

Description

We are looking for an organized and customer-focused individual to join our team as an Order Entry Customer Service Specialist in Rosedale, Maryland. This is a contract-to-permanent position. The role is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively to ensure seamless customer experiences.

Responsibilities:

Process and manage customer orders accurately using a proprietary Oracle-based system.

Coordinate delivery schedules and ensure timely communication with drivers and customers.

Pick and prepare orders for customer pickups with precision and efficiency.

Partner with internal teams, including warehouse, logistics, sales, and credit, to ensure smooth operations.

Handle customer inquiries and provide follow-up to confirm deliveries and resolve issues.

Maintain accurate pricing and purchase order data while ensuring proper documentation.

Build lasting client relationships by upselling products and promoting additional services.

Adapt to changing priorities and handle unexpected challenges with professionalism.

Requirements - Minimum of 2 years of experience in customer service or operations within a fast-paced environment.

Proficiency in order entry systems, with prior experience using Oracle or similar software preferred.

Strong attention to detail and a commitment to accuracy in all tasks.

Excellent communication skills, both verbal and written, for interacting with customers and internal teams.

Ability to multi-task effectively and adapt to shifting priorities.

Sales-oriented mindset with a proven ability to upsell and nurture client relationships.

Familiarity with warehouse environments and logistics coordination.

Team-oriented attitude with a willingness to collaborate and support others. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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