Administrative Assistant (Triage)

Kennedy Krieger Institute • Baltimore, MD • 14h ago

Description

Administrative Assistant (CASSI Clinical)

Baltimore, MD

The

Administrative Assistant (Triage)willperform a variety of administrative duties, to include answering phones, retrieving and routing phone and email messages to the appropriate department Clinical Services Coordinator, support meetings,and organize materials. This position is expected to interact with patients, families, clinicians, and CASSI staff in a courteous and professional manner.

Responsibilities

Promptly answer the Triage Screening line and accurately take and retrieve messages. Appropriately route and return calls, answer questions, and provide correct and timely follow-up as needed.

Monitor and follow up on clinic voicemails throughout the day.

Monitor and follow up on various email inboxes throughout the day.

Serve as primary contact for the CASSI Customer Relationship Management (CRM) Workqueue in Epic.

Respond to families, providers, and other CASSI staff in a timely and professional manner that is in accordance with established department policies and procedures.

Appropriately determine which Clinical Services Coordinator or team is best equipped to help with patient/family inquiries.

Provide regular administrative support to the Clinical Services Coordinator Triage team.

Support the coordination of departmental meetings. Take, transcribe, and distribute meeting minutes.

Complete special projects as requested.

Qualifications

EDUCATION:

High School Diploma, GED, or equivalent required.

Associates degree or higher in human services, healthcare administration, or related field preferred.

EXPERIENCE:

Previous related administrative support experience preferred.

Vacancy ID12235

Job Location : Street3825 Greenspring Avenue

of Hours40.00

Job LocationsUS-MD-Baltimore

Pos. TypeRegular Full Time

Department : NameCARD Clinical

Equal Opportunity Provider and Employer M/F/Disability/ProtectedVet

Marylands Pay Transparency Act

In compliance with the Maryland Pay Transparency Act, Kennedy Krieger includes the wage range for all posted jobs. The wage range references the pay grade minimum and maximum full-time annualized salary, or hourly pay rate, for the position. The actual pay may depend on relevant experience, education, hours worked and/or internal equity. Not all candidates will be eligible for the upper end of the salary range. Specific wage information will be discussed during the interview process.

Benefits

Kennedy Krieger offers a comprehensive benefits package that includes medical, dental, vision, 401(k) with match, tuition reimbursement, student debt relief, childcare subsidies, dependent college tuition grants and free parking. In addition, we offer generous time off and rich professional development opportunities. All benefits are subject to eligibility requirements.More information here.

EOE/M/F/D/V

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