Customer Service Representative II
Job details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.
Reference number
2025-160444
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Service Representative II
Employment @type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that."
In the role of Customer Service Representative II, you'll play a pivotal part on our Customer Service team.
The Customer Service Representative (CSR) is responsible for supporting customer's purchase orders and other related activities involving order management and supporting the customer's needs. Lead in the execution of customer service policies. This position is responsible for interpretation, implementation, and management of all contractual requirements related to
customer service. This may include knowledge of military and export compliance regulations.
But what else? (advantages, specificities, etc.)
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.
Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)
Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!
The expected salary range for this position is between $18.32/hr - $28.78/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Candidate skills & requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.
Across all team members, we are looking for the following attributes:
· Team oriented
· Process focused
· Open & honest communication
· Quality minded
· Ability to persevere and honor commitments
· Recognizes success
· Executes with urgency
· Creates solutions
· Customer focused in everything we do
Qualifications:
A successful candidate must be a good communicator who is able to maintain diplomatic and positive relationships with customers and colleagues at all levels. The candidate must have excellent problem solving and team building skills. The candidate must have a strong knowledge of ERP, inventory control, budgets/costing, forecast/ planning, and analysis. This candidate must be able to interpret and implement contractual requirements related to Customer Service and Support (this will also include Export Compliance and Unique Military requirements). This candidate must have excellent skills utilizing office computer software such as Microsoft Word, Excel, and PowerPoint. Additionally, this candidate must have the ability to assemble and deliver presentations to customers and to other departments and personnel in the company.
Annual salary
$18.32 - $28.78 Hourly
Job location
Job location
North America, United States, California, Los Angeles
City (-ies)
Carson
Applicant criteria
Minimum education level achieved
Vocational/Trade School
Minimum experience level required
More than 3 years
