Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager

At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.

If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.

The Role

We are seeking an AI Revenue Operations Manager (Strategy & Innovation) to help architect and scale the next evolution of TicketManager's go-to-market engine.

This role sits at the intersection of strategy, systems, and AI innovation, responsible for aligning Sales, Marketing, and Customer Success while embedding automation and intelligence across the revenue lifecycle.

You will act as both a strategic operator and builder-owning processes, data, and technology that drive predictable revenue growth, while identifying and deploying AI solutions that unlock efficiency and competitive advantage.

This is a high-impact role influencing executive decision-making and directly shaping how TicketManager scales.

Responsibilities:

Revenue Strategy & GTM Alignment

Partner with leadership to define and execute revenue strategies across Sales, Marketing, and Customer Success

Align funnel definitions, KPIs, and forecasting models to ensure consistency and visibility across all revenue teams

Translate business goals into scalable operational plans, workflows, and dashboards

Drive cross-functional alignment to eliminate silos and improve pipeline efficiency

AI Strategy & Innovation

Identify, evaluate, and implement AI use cases across the GTM funnel (lead scoring, personalization, forecasting, automation)

Build and deploy AI-driven workflows leveraging CRM automation, enrichment platforms, and LLM-based solutions

Partner with Product, Engineering, and Marketing to integrate AI into customer-facing and internal systems

Continuously test, iterate, and optimize AI-driven solutions to improve performance and ROI

Systems, Data & Automation

Own and optimize the GTM tech stack (CRM, marketing automation, enrichment, analytics tools)

Ensure data integrity, governance, and a single source of truth across all systems

Design and implement scalable workflows to reduce manual work and increase productivity

Evaluate and integrate new tools to enhance automation and operational efficiency

Analytics, Reporting & Insights

Build and maintain dashboards tracking pipeline health, conversion rates, ARR, and campaign performance

Analyze funnel performance to identify opportunities for growth and optimization

Deliver actionable insights to leadership to inform strategic decision-making

Develop forecasting models and scenario planning frameworks

Process Optimization & Execution

Map, audit, and continuously improve end-to-end revenue processes

Standardize workflows across teams to drive consistency and scalability

Lead cross-functional initiatives to improve conversion rates and reduce friction in the customer journey

Establish and maintain operational best practices and documentation

Desired Skills and Experience:

Bachelor's Degree Required

5-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles within B2B SaaS or high-growth technology environments

Proven track record of driving revenue growth through systems, data, and process optimization

Hands-on experience managing and optimizing CRM and GTM tech stacks (Microsoft Dynamics 365 preferred)

Experience working with AI tools and automation platforms (e.g., enrichment tools, workflow automation, LLM-based solutions)

Strong understanding of data architecture, integrations, and scalable automation frameworks

Advanced analytical skills with experience building dashboards, reporting, and forecasting models

Ability to translate complex data into actionable insights and strategic recommendations

Experience leading cross-functional initiatives and influencing stakeholders at all levels, including executive leadership

Demonstrated curiosity and applied experience with AI-driven workflows, automation, or agent-based systems within GTM or business operations

Strong communication skills with the ability to simplify complex technical concepts for business audiences

TicketManager Highlights:

Location: Calabasas, CA (HQ) or New York, NY

Compensation: $100,000-$160,000 Base Salary & Bonus Eligibility

Reports to: Revenue Operations

Work Expectations: Role is In-Office, Monday-Friday

Retirement: 401(k) & Company Match

Health Benefits: Medical, Dental, Vision & Chiropractic

Time Off: Unlimited PTO

Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.

Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering

Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.

Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal

4.5 out of 5 Glassdoor rating

Used by over 4,000 globally known companies including ~15% of the Fortune 500

TicketManager

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